Help Desk Engineer – L1

4 days ago


Kollam, Kerala, India Razileans Full time ₹ 6,00,000 - ₹ 8,00,000 per year

Company Description

Razileans is a dynamic company that specializes in Business Process Outsourcing (BPO), IT Services and IT Enabled Services (ITES), and Staff Augmentation. We provide tailored Project and Process Consulting, Agile Project Lifecycle Management, and Management & Process Trainings to drive operational excellence. Additionally, we offer comprehensive Digital Marketing Services to help brands grow online through SEO, social media, content marketing, email campaigns, and performance-driven digital strategies. Our aim is to streamline operations, deliver cutting-edge technology solutions, and equip teams with the knowledge to lead and innovate effectively.

Working for international customer. Holidays as per sourcing country.

Job Description:

We are looking for a proactive and skilled
Help Desk Engineer – L1
to provide first-level technical support for an international customer. This role involves remote operations, but
candidates located in Kollam
are preferred.

Key Responsibilities:

  • Assign and manage support tickets using a ticketing system
  • Provide first-level IT support for:
  • Servers, firewalls, desktops, laptops, and peripherals
  • Network connections, printers, and Microsoft Office applications
  • Monitor IT infrastructure using RMM (Remote Monitoring and Management) tools
  • Perform system administration and basic troubleshooting for Windows OS and applications
  • Linux server administration and troubleshooting (preferred but not mandatory)
  • Escalate unresolved issues to next-level support or hardware vendors
  • Handle other ad-hoc IT support tasks as needed

Requirements:

  • Degree in Computer Science, Information Technology, or a related field
  • Hands-on experience with ticketing tools and remote support software
  • Prior experience in a helpdesk or technical support role is advantageous
  • Strong problem-solving skills and the ability to work independently
  • Good verbal and written communication skills in English

Preferred Candidate Profile:

  • Based in
    Kollam
  • Self-driven with a customer-focused mindset
  • Comfortable working with international teams across time zones
  • Urgent Requirement, immediate joiners preferred

  • Help Desk Engineer

    12 hours ago


    Kollam, Kerala, India Razileans Business Solution Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    We seek an IT Support to provide first-level IT support for an international client. Responsibilities include ticket management, troubleshooting systems, networks, and MS apps, plus RMM monitoring. Location: Kollam

  • Cashier

    1 week ago


    Kollam, Kerala, India Signature Groom and Bride Kollam Full time ₹ 2,40,000 per year

    The Front Desk Associate/Cashier is responsible for providing excellent customer service at the front desk while managing cash transactions. This role involves greeting guests, handling inquiries, processing payments, and ensuring a smooth flow of operations at the front desk.Job Duties:Greet Customers: Welcome customers and assist them with their...

  • Marketing Manager

    4 days ago


    Kollam, Kerala, India ZEPHYR Full time ₹ 15,000 - ₹ 1,50,000 per year

    Job Title: Marketing ManagerLocation: KollamJob Type: [Full-time]Department: MarketingSalary : Best in industryCompany DescriptionZEPHYR is a pioneer institute for Engineering & Medical entrance coaching in Kerala, which has been established in 1997 at Thiruvananthapuram. Now it extended all over Kerala through twelve centers and also to Marthandam, Tamil...

  • Civil CAD Trainer

    5 days ago


    Kollam, Kerala, India NEXWELT STUDIOS Full time ₹ 2,16,000 - ₹ 3,60,000 per year

    URGENT REQUIREMENTCIVIL CAD FACULTYWe are seeking an experienced and enthusiastic Civil CAD Trainer to join our team. The ideal candidate will have a strong background in Civil Engineering and proficiency in CAD software, with a passion for teaching and mentoring students or professionals. The trainer will be responsible for delivering high-quality training...

  • IT Trainer

    4 days ago


    Kollam, Kerala, India IPCS Global Full time ₹ 15,000 - ₹ 22,000 per year

    Job Title: IT Engineer (Trainer)Location: KollamJob Type: Full-TimeExperience: Minimum 1 Year (Training/Teaching or Industry)Salary: Up to ₹22,000 per monthIndustry: EdTech / IT Training / EducationJob Summary:We are looking for a passionate and knowledgeable IT Engineer (Trainer) to join our training team in Kollam, Kerala. The ideal candidate must have...

  • IT Trainer

    14 hours ago


    Kollam, Kerala, India HOC Full time ₹ 1,80,000 - ₹ 2,64,000 per year

    Job Title: IT Engineer (Trainer)Location: KollamJob Type: Full-TimeExperience: Minimum 1 Year (Training/Teaching or Industry)Salary: Up to ₹22,000 per monthIndustry: EdTech / IT Training / EducationJob Summary:We are looking for a passionate and knowledgeable IT Engineer (Trainer) to join our training team in Kollam, Kerala. The ideal candidate must have...


  • Kollam, Kerala, India Core Institute of Technology, Thiruvananthapuram Full time ₹ 1,80,000 - ₹ 3,60,000 per year

    Job Summary:We are seeking a knowledgeable and passionate Digital Marketing Trainer to deliver high-quality training to students in various digital marketing tools, strategies, and platforms. The trainer will be responsible for curriculum delivery, hands-on training, and ensuring students gain practical and industry-relevant digital marketing skills.Key...


  • Kollam, India Razileans Full time

    Company DescriptionRazileans is a dynamic company that specializes in Business Process Outsourcing (BPO), IT Services and IT Enabled Services (ITES), and Staff Augmentation. We provide tailored Project and Process Consulting, Agile Project Lifecycle Management, and Management & Process Trainings to drive operational excellence. Additionally, we offer...


  • Kollam, India Razileans Full time

    Company DescriptionRazileans is a dynamic company that specializes in Business Process Outsourcing (BPO), IT Services and IT Enabled Services (ITES), and Staff Augmentation. We provide tailored Project and Process Consulting, Agile Project Lifecycle Management, and Management & Process Trainings to drive operational excellence. Additionally, we offer...


  • Kollam, India Razileans Full time

    Company Description Razileans is a dynamic company that specializes in Business Process Outsourcing (BPO), IT Services and IT Enabled Services (ITES), and Staff Augmentation. We provide tailored Project and Process Consulting, Agile Project Lifecycle Management, and Management & Process Trainings to drive operational excellence. Additionally, we offer...


  • Kollam, India Razileans Full time

    Company DescriptionRazileans is a dynamic company that specializes in Business Process Outsourcing (BPO), IT Services and IT Enabled Services (ITES), and Staff Augmentation. We provide tailored Project and Process Consulting, Agile Project Lifecycle Management, and Management & Process Trainings to drive operational excellence. Additionally, we offer...


  • Kollam, India Razileans Full time

    Company DescriptionRazileans is a dynamic company that specializes in Business Process Outsourcing (BPO), IT Services and IT Enabled Services (ITES), and Staff Augmentation. We provide tailored Project and Process Consulting, Agile Project Lifecycle Management, and Management & Process Trainings to drive operational excellence. Additionally, we offer...


  • Kollam, India Razileans Full time

    Company Description Razileans is a dynamic company that specializes in Business Process Outsourcing (BPO), IT Services and IT Enabled Services (ITES), and Staff Augmentation. We provide tailored Project and Process Consulting, Agile Project Lifecycle Management, and Management & Process Trainings to drive operational excellence. Additionally, we offer...


  • Kollam, India Lavilla Lake Resort and Restaurant Full time

    We are actively seeking an exceptional receptionist to enhance our team. If you are fluent in both English and Hindi, we are eager to hear from you. This is a fantastic opportunity to make a significant impact in our organization. Join us and help create an outstanding experience for our clients!More information about this Receptionist Front Desk JobPlease...

  • Team lead

    1 week ago


    Kollam, India Sakon Full time

    Job descriptionLeadership and SupervisionLead, mentor, and motivate the Helpdesk team to achieve high performance and maintain a positive work environment.Conduct regular one-on-one meetings, performance reviews, and team meetings to address issues and provide feedback.Assist in the recruitment, training, and onboarding of new Helpdesk staff.Operational...

  • Cashier

    1 week ago


    Kollam, India Wedding By Signature Groom and Bride Kollam Full time

    The Front Desk Associate/Cashier is responsible for providing excellent customer service at the front desk while managing cash transactions. This role involves greeting guests, handling inquiries, processing payments, and ensuring a smooth flow of operations at the front desk. **Job Duties**: - **Greet Customers**: Welcome customers and assist them with...

  • Full Stack Engineer

    1 week ago


    Kollam, India CES Full time

    About the RoleWe are looking for a Principal Software Engineer who brings a strong technical vision, deep hands-on expertise, and a passion for solving complex engineering challenges. In this leadership role, you'll guide architecture and design decisions, mentor engineers, and help shape the future of our SaaS platform built with modern technologies...