Help Desk Engineer – L1

2 weeks ago

Kollam, India Razileans Full time

Company DescriptionRazileans is a dynamic company that specializes in Business Process Outsourcing (BPO), IT Services and IT Enabled Services (ITES), and Staff Augmentation. We provide tailored Project and Process Consulting, Agile Project Lifecycle Management, and Management & Process Trainings to drive operational excellence. Additionally, we offer comprehensive Digital Marketing Services to help brands grow online through SEO, social media, content marketing, email campaigns, and performance-driven digital strategies. Our aim is to streamline operations, deliver cutting-edge technology solutions, and equip teams with the knowledge to lead and innovate effectively.Working for international customer. Holidays as per sourcing country.Job Description:We are looking for a proactive and skilled Help Desk Engineer – L1 to provide first-level technical support for an international customer. This role involves remote operations, but candidates located in Kollam are preferred.Key Responsibilities:Assign and manage support tickets using a ticketing systemProvide first-level IT support for:Servers, firewalls, desktops, laptops, and peripheralsNetwork connections, printers, and Microsoft Office applicationsMonitor IT infrastructure using RMM (Remote Monitoring and Management) toolsPerform system administration and basic troubleshooting for Windows OS and applicationsLinux server administration and troubleshooting (preferred but not mandatory)Escalate unresolved issues to next-level support or hardware vendorsHandle other ad-hoc IT support tasks as neededRequirements:Degree in Computer Science, Information Technology, or a related fieldHands-on experience with ticketing tools and remote support softwarePrior experience in a helpdesk or technical support role is advantageousStrong problem-solving skills and the ability to work independentlyGood verbal and written communication skills in EnglishPreferred Candidate Profile:Based in KollamSelf-driven with a customer-focused mindsetComfortable working with international teams across time zonesUrgent Requirement, immediate joiners preferred

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