Helping Hand

4 hours ago

Kollam, Kerala, India beBeeCommunication Full time ₹ 40,00,000 - ₹ 70,00,000

Customer Support Representative Role

At our company, you will be the first point of contact for users booking experiences.

Key Responsibilities:

  • Respond to customer queries through chat, email, and phone in a prompt and clear manner.
  • Assist users with bookings, cancellations, refunds, and troubleshooting.
  • Liaise with experience providers and internal teams to resolve guest concerns.
  • Keep a record of guest interactions, feedback, and resolutions.
  • Maintain a friendly and helpful tone across all communication.
  • Spot issues and suggest improvements to streamline the customer experience.

Requirements:

  • Excellent written and verbal communication skills.
  • Comfortable using CRM tools, spreadsheets, and multitasking.
  • Positive attitude, empathy, and willingness to learn and grow.

Why This Opportunity:

  • Be part of a fast-growing startup with global ambitions.
  • Work closely with passionate founders and a small team.
  • A culture that values ownership, creativity, and learning.

Your Benefits:

  • Opportunity to work on various projects and initiatives.
  • Chance to develop new skills and expertise.
  • Collaborative and dynamic work environment.

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