Dedicated Customer Experience Professional
2 days ago
At our company, we deliver world-class financial services to a mobile-first generation. With offices in various locations, we are a socially conscious business that leverages data science to reduce the cost of providing financial services in emerging markets. We believe everyone deserves fair financial access.
Our mission-driven team is led by an experienced founder and CEO. The company presents opportunities for our team members to drive growth in rapidly evolving markets. In recent years, we have garnered significant funding with investments from leading firms.
We value diversity and strive to create an inclusive work environment where people from all backgrounds can thrive.
This role will focus on customer service and loan review, with ideal candidates being extremely flexible with scheduling and willing to hustle to help grow the business.
- Deliver efficient and friendly responses to customers across different channels.
- Evaluate loan applications for new borrowers applying for loans, find and prevent fraud.
- Proactively reach out to borrowers who have missed payments.
- Escalate customer feedback and IT bugs to improve our product.
- Manage refunds, repayments, and other payment processes.
- Complete various administrative projects as needed.
Required Skills and Qualifications
Ideal candidates will possess:
- 1-4 years of experience in customer service, primarily via calling.
- Proficiency in Hindi and English communication.
- A passion for our mission and customers.
- Entrepreneurial spirit, proactivity, and willingness to get hands dirty.
- Excellent communication skills, both oral and written.
- Good grammar, spelling, and punctuation.
- Analytical mindset, driven by data, with a good understanding of Excel preferred.
- Flexibility with scheduling, willing to work on weekends and occasionally holidays.
Join our company and enjoy:
- Mission-driven, fast-paced, and entrepreneurial environment.
- Competitive salary and equity package.
- Collaborative and flat company culture.
- Fully-paid Group Medical Insurance and Personal Accidental Insurance.
- Unlimited paid time off including personal leave, bereavement leave, sick leave.
- Fully paid parental leave - 6 months maternity leave and 3 months paternity leave.
- Monthly WFH stipend alongside a one-time home office set-up budget.
- $500 Annual professional development budget.
- Team meals and social events - Virtual and In-person.
Others
Branch International is an Equal Opportunity Employer. We do not discriminate in employment on any basis prohibited by applicable law. We're looking for more than just qualifications - so if you're unsure that you meet the criteria, please do not hesitate to apply.
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