
Dedicated Customer Service Professional
1 day ago
Job Title: Dedicated Customer Service Professional
Job Description:- Effectively address customer queries or complaints at the first instance with excellent customer satisfaction scores and minimum call handling time.
- Deliver service with courtesy, accuracy, and empathy towards customers' needs.
- Ensure complete onus to customers' queries/problems, adhering to product and process requirements with zero errors.
- Elevate customer issues to internal stakeholders, ensuring seamless escalation.
- Optimize process efficiency and effectiveness.
- Adhere to service and sales guidelines for delivering exceptional customer experiences.
- Achieve Call Quality targets and other key performance indicators.
- Cross-sell/upsell products like loans, mortgages, priority/elite accounts, etc., to enhance revenue growth.
Required Skills and Qualifications:
- Graduate or Postgraduate freshers and experienced candidates from a recognized institution.
- Relevant experience of 2-5 years is an added advantage.
- Age Limit: 35 years.
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