Dedicated Customer Service Professional

1 day ago


Mumbai, Maharashtra, India beBeeCustomerService Full time ₹ 1,04,000 - ₹ 1,30,878

Job Title: Dedicated Customer Service Professional

Job Description:
  • Effectively address customer queries or complaints at the first instance with excellent customer satisfaction scores and minimum call handling time.
  • Deliver service with courtesy, accuracy, and empathy towards customers' needs.
  • Ensure complete onus to customers' queries/problems, adhering to product and process requirements with zero errors.
  • Elevate customer issues to internal stakeholders, ensuring seamless escalation.
  • Optimize process efficiency and effectiveness.
  • Adhere to service and sales guidelines for delivering exceptional customer experiences.
  • Achieve Call Quality targets and other key performance indicators.
  • Cross-sell/upsell products like loans, mortgages, priority/elite accounts, etc., to enhance revenue growth.

Required Skills and Qualifications:

  • Graduate or Postgraduate freshers and experienced candidates from a recognized institution.
  • Relevant experience of 2-5 years is an added advantage.
  • Age Limit: 35 years.


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