
Dedicated Customer Service Professional Wanted
2 days ago
We are seeking a highly motivated and dedicated Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional service to our clients.
Job Responsibilities:
- Handle inbound and outbound calls regarding medical test inquiries.
- Provide accurate information about tests, packages, and procedures.
- Assist customers in scheduling and confirming diagnostic appointments.
- Maintain and update call logs and appointment details in CRM/scheduling system.
- Follow-up with customers to ensure appointment attendance and feedback.
- Uphold confidentiality and data protection protocols in line with healthcare regulations.
Requirements:
- Graduate (any discipline) or 12th-pass (HSC) with minimum 6 months of telecalling/customer support experience.
- Excellent reading, writing & speaking skills in the assigned language and basic to intermediate English and Hindi.
- Freshers are welcome (graduates), HSC candidates should have at least 6 months relevant experience.
Benefits:
- Flexible shift structure and rotational off-day policy.
- Opportunity for career growth and role expansion within the organization.
Why Join Us:
- Join one of India's most trusted diagnostic lab chains.
- Work in a customer-facing role with real purpose in the healthcare space.
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