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Customer Experience Representative

3 weeks ago

Mumbai, Maharashtra, India beBeeCustomerCare Full time ₹ 2,50,000 - ₹ 5,00,000

Delivering Exceptional Customer Experience

Job Overview

As a dedicated customer care professional, you will be the face of our company, responsible for providing timely and professional responses to consumer reviews on app stores. Your role will involve monitoring game feedback, tracking consumer ratings and reviews, and delighting consumers with proactive responses to improve ratings and reviews.

Key Responsibilities:
  • Respond promptly to consumer reviews on app stores in a professional manner.
  • Monitor game feedback and track consumer ratings and reviews to identify areas for improvement.
  • Develop and implement strategies to enhance customer satisfaction and loyalty.
  • Engage with users on social media by replying to comments and messages in a timely and courteous manner.
Requirements:
  • A minimum of 2 years of experience in online customer service management is required.
  • Proficiency in written and spoken English is essential.
  • Excellent communication and interpersonal skills are necessary to build strong relationships with customers.
  • Ability to work diligently and meet deadlines is crucial in this role.
  • Experience using social media tools and platforms is highly desirable.
Education:
  • A bachelor's degree or higher in any stream is preferred.