
Regional Customer Experience Manager
3 days ago
We are seeking a dedicated professional to oversee customer experience, hospitality and grievance redressal for homebuyers and customers across residential/commercial projects.
- Enhance Customer Experience at all touchpoints consistently
- Infuse Hospitality elements across the journey and through customer association
- Response management
- Grooming & Etiquette standard management reflection in all conversations & communications
- Addressing customer concerns as per CGRT Process flow
- Collaborating with internal departments to drive customer satisfaction and process excellence internally
The ideal candidate will have 12-15+ years of experience in customer service, grievance redressal or CRM roles. They must possess excellent communication, negotiation and interpersonal skills, strong analytical and problem-solving capabilities and the ability to handle escalations effectively.
Required Skills- Customer service expertise
- Grievance redressal knowledge
- CRM software proficiency
- Strong communication skills
- Analytical skills
This role offers a competitive salary with performance-linked incentives and the opportunity to grow into Pan-India Grievance Management Leadership Roles as the organization scales.
-
Regional Customer Experience Manager
5 days ago
Mumbai, Maharashtra, India beBeeCustomer Full time ₹ 20,00,000 - ₹ 25,00,000Regional Customer Experience ManagerA seasoned professional is required to oversee the entire customer experience and grievance redressal process for a prestigious client.About the Role:The Regional Customer Excellence & Grievance Redressal Manager will be responsible for ensuring seamless customer interactions, incorporating hospitality elements throughout...
-
Mumbai, Maharashtra, India beBeeCustomer Full time ₹ 1,00,00,000 - ₹ 1,20,00,000Our Esteemed Real Estate Client seeks a seasoned customer service professional to lead the team in delivering exceptional experiences. Key ResponsibilitiesCustomer Experience Enhancement at all touchpoints consistently.Infusing Hospitality elements across the journey and through customer associations.Response management for escalated customer...
-
Regional Customer Experience Lead
5 days ago
Mumbai, Maharashtra, India beBeeCustomer Full time ₹ 18,60,000 - ₹ 21,98,500Job Title: Regional Customer Experience LeadKey Responsibilities:Lead a team of customer service professionals to address client requests and complaints for retail assets.Close the feedback loop on customer complaints and detractor feedback, incorporating changes for continuous improvement.Monitor the quality of service request and resolution, providing...
-
Regional Manager
12 hours ago
Mumbai, Maharashtra, India Fia Technology Services Full time ₹ 9,00,000 - ₹ 12,00,000 per yearPosition Title: Regional Manager (West) FI Sales Location: [Mumbai]Department: Sales – Financial InclusionReports To: National Sales HeadRole Overview:The Regional Manager – FI Sales will be responsible for leading FIA's Financial Inclusion business in the assigned region. This role involves developing and executing sales strategies, expanding FIA's...
-
Regional Operations Manager
12 hours ago
Mumbai, Maharashtra, India AVTEL Full time ₹ 9,00,000 - ₹ 12,00,000 per yearRole & responsibilitiesOverseeing and managing the day-to-day operations of all locations within the region, ensuring smooth functioning and adherence to operational guidelines.Leading and motivating regional teams, providing guidance, mentorship, and support.Formulating and executing regional operational plans, aligning with company objectives and customer...
-
Regional Account Manager
4 days ago
Mumbai, Maharashtra, India beBeeCustomer Full time ₹ 1,00,00,000 - ₹ 1,40,00,000Job Title: Regional Account ManagerAbout This RoleWe are seeking a seasoned professional to join our team as a Regional Account Manager. This is an exceptional opportunity for an individual who thrives in a fast-paced environment and is passionate about building strong relationships with customers.This role involves managing a defined number of customers and...
-
Regional Manager
14 hours ago
Mumbai, Maharashtra, India Padel Park Full time US$ 90,000 - US$ 1,20,000 per yearWhats the Role?As the Regional Manager, you will be responsible for overseeing the operations and performance of our Padel Park venues across the city. You will play a crucial role in ensuring the smooth functioning of each location, maintaining high standards of customer service, driving growth, and supporting the Venue Managers. This role will involve...
-
Regional Sales Manager
4 weeks ago
Mumbai, Maharashtra, India Aanvii Hearing Solutions Pvt. Ltd. Full timeJob DescriptionJob Title: Regional Sales Manager (RSM)Company: Aanvii Hearing SolutionsJob Summary: We are seeking a dynamic and results-driven Regional Sales Manager (RSM) to drive sales performance, market expansion, and brand visibility. The RSM will manage a team, develop regional strategies, and execute ATL (Above The Line) and BTL (Below The Line)...
-
Regional Sales Manager
14 hours ago
Mumbai, Maharashtra, India Vtransport Full time ₹ 9,00,000 - ₹ 12,00,000 per yearProfile SummeryThe Regional Sales Manager is responsible for the profitable growth of the Ad-hoc, Small, Medium and Large customer segments for the Region. This growth will be achieved through strategic sales planning and development in combination with the management and development of all employees (direct and functional) with TSM responsibilities. The...
-
Customer Experience Champion
2 days ago
Mumbai, Maharashtra, India beBeeCustomerService Full time ₹ 2,00,00,000 - ₹ 2,50,00,000Job Opportunity: Customer Service Excellence LeaderWe are seeking an exceptional leader to oversee the customer experience, provide world-class hospitality, and manage end-to-end grievance resolution processes for homebuyers and customers across residential/commercial projects in their assigned region.The role involves:Main Responsibilities:Enhance customer...