Vodafone Idea Limited Retail Lead

3 weeks ago


Mumbai, Maharashtra, India Vodafone Idea Limited Full time

Vodafone Idea Limited is a leading telecom service provider, offering pan-India voice and data services across 2G, 3G, and 4G platforms. As a key member of our retail team, you will play a pivotal role in delivering exceptional customer experiences and driving business growth.



Key Responsibilities

Drive best-in-class customer experience across formats, ensuring rigorous system and process compliance and customer-centricity.
Contribute to zone business performance by acquiring high-quality postpaid customers, upselling higher value plans, and leveraging new lines of business.
Ensure channel and store profitability by optimizing operations and leveraging new revenue streams.
Foster a high-engagement agenda and a performance culture, promoting learning and development opportunities.
Drive a digital-first culture in the retail function, enabling seamless customer interactions.

Requirements

You will need a relevant senior-level assignment in retail, with leadership skills, people management expertise, and a drive to motivate and inspire your team. An MBA (full-time preferred) is also essential.



Vodafone Idea Limited is an equal opportunity employer, committed to diversity and inclusion. We strive to create a collaborative environment that encourages authenticity and fosters a sense of belonging.


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