National Lead

1 week ago


Mumbai, Maharashtra, India Vodafone Idea Limited Full time
{"Role": "National Lead - Retention, Digital Experience Manager", "Job Description": "

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership, a leading telecom service provider in India. We are committed to delivering delightful customer experiences and contributing to a \"Digital India\" by enabling millions of citizens to connect and build a better tomorrow. Our company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future-ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence.

We are proud to be an equal opportunity employer, committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. Our goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed, and Digital.

This position is responsible for leading and managing the experience initiatives of the FLX business of Vodafone Idea Limited, which includes National and Global Strategic Accounts, Government accounts, and SME accounts with a projected growth rate of approximately 10% yearly. The role will be responsible for leading retention initiatives across Business segments, planning, projections, and tracking success. The role will also lead the digital service agenda for FLX business, championing the implementation of the service management model through technology interactions.

The candidate will be responsible for delivering National Business KPIs of VIBS Service Assurance through various measures directly or indirectly. Key responsibilities include Retention/Churn Management, Digital, Customer Experience, Reporting & Budgeting, and People Management.

The ideal candidate should possess a minimum of 15 years of experience in handling FLX products at corporate and regional levels, with a strong understanding of Fixed Line products and services. The candidate should have worked on Customer retention and Value Management, along with Digital tools, and have experience in team management and vendor management.

", "Requirements": "
  • Minimum 15 years of experience in handling FLX products at corporate and regional levels
  • Strong understanding of Fixed Line products and services
  • Experience in Customer retention and Value Management, along with Digital tools
  • Experience in team management and vendor management
", "Job Purpose": "This position is responsible for leading and managing the experience initiatives of the FLX business of Vodafone Idea Limited, which includes National and Global Strategic Accounts, Government accounts, and SME accounts with a projected growth rate of approximately 10% yearly."}
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