Area Retail Business Manager

5 days ago


Mumbai, Maharashtra, India Vodafone Idea Limited Full time
Job Overview

Vodafone Idea Limited, a leading telecom service provider in India, seeks an experienced Area Retail Business Manager to oversee the retail KPIs for a designated zone. As a key member of our team, you will be responsible for driving customer experience, acquiring high-quality postpaid customers, and optimizing store profitability.

Key Responsibilities
  • Develop and implement strategies to deliver best-in-class customer experience across various formats, ensuring rigorous system compliance and customer-centricity.
  • Contribute to the business performance of the zone by acquiring high-value postpaid customers, upselling higher value plans, and promoting mobility plus products.
  • Drive channel and store profitability by scaling operations, optimizing operational expenses, and leveraging new business opportunities.
  • Foster a high-engagement culture and invest in learning and development, promoting health, safety, and diversity initiatives.
  • Implement a digital-first approach in the retail function, enhancing customer experiences and driving business growth.
Requirements

We are looking for a senior-level professional with a background in retail management. The ideal candidate should possess strong leadership skills, people management expertise, and the ability to drive teams with enthusiasm and motivation.

A relevant MBA degree is preferred, and experience in leadership roles, particularly in the retail sector, is highly desirable.

About Us

Vodafone Idea Limited, formerly Idea Cellular Limited, is a partnership between the Aditya Birla Group and Vodafone. Our company is committed to delivering delightful customer experiences and contributing to a 'Digital India' by enabling millions of citizens to connect and build a better tomorrow.

We strive to create a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. Our goal is to build and maintain a diverse workforce that reflects our values of Passion, Boldness, Trust, Speed, and Digital.



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