Store Operations Manager
4 weeks ago
Vodafone Idea Limited is a leading telecom service provider committed to delivering delightful customer experiences and contributing to a ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow.
We strive for a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. Our goal is to build and maintain a diverse workforce that reflects our Values of Passion, Boldness, Trust, Speed, and Digital.
As a Store Operations Manager - Retail, you will be responsible for activities at a Vodafone store spanning customer service, store-level sales, and revenue targets across all products (voice – post-paid/prepaid, data, etc.).
Key Responsibilities:
Sales:
- Achieve sales target for all products at store
- Ensure and monitor quality of acquisition through the store
Revenue:
- Deliver revenue targets for the store
- Increase revenue per footfall by aiding customers’ purchase decisions
Customer Service:
- Manage churn and achieve customer satisfaction for walk-in customers
Store Management:
- Ensure adherence to store processes in terms of documentation and systems
- Ensure infrastructure/store upkeep
- Maintain availability of stock at the store while adhering to norms
- Ensure appropriate placement of pop-ups and product displays at store
Marketing:
- Execute marketing, branding, and promotion activities
- Ensure fliers/brand POS are available at store
- Resolve channel-specific issues within specific timelines
People:
- Resolve store-specific issues within specific timelines
- Keep employee-retention and motivation levels high through regular reviews and performance streamlining of both on-roll and off-roll employees
- Identify gaps in performance of immediate team and ensure training to bridge the same
Core Competencies, Knowledge, Experience:
Continuous Learning & Empowering Talent
Building Team Commitment
Leads Decision Making & Delivering Results
Threshold Functional Competencies:
Products, Services, and Technology Knowledge - Consumer
Differentiating Functional Competencies:
Sales Planning and Forecasting
Solving Problems
1 – 5 years of experience of retail store and customer relationship management
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