
Delivering Expert Technical Support
1 day ago
As a Technical Associate, you will be part of our dynamic team responsible for delivering high-quality technical assistance and support services to our clients.
- Key Responsibilities:
- Provide technical assistance via email, forms, or telephone
- Diagnose and resolve basic technical issues related to Odessa, Platform Tools, and API/network connectivity
- Perform configuration changes in Odessa to meet user requirements
- Maintain accurate records of user interactions and technical issues in the ticketing system
- Provide timely follow-up with users to ensure their issues are resolved to their satisfaction
- Previous experience in a customer service or technical support role
- Knowledge of Odessa and its functionalities
- Strong problem-solving skills and the ability to work independently
- Excellent verbal and written communication skills
We offer a healthy, inclusive, and competitive work environment, ensuring that our employees are challenged and engaged in their work.
- Employee Benefits:
- Employee policies and benefits are top of the industry
- 24/7 mental health support is available to ensure access to help whenever needed
- Robust LGBT+ inclusion program offers apprenticeships, competitive compensation, and tailored learning paths
- A remarkable 92% employee engagement score and a voluntary attrition rate of just 4.83%
Our company is committed to creating a positive impact on society, and we encourage our employees to participate in community outreach programs and volunteer opportunities.
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