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HR Service Delivery Specialist
2 weeks ago
We are seeking a skilled professional to lead our HR service delivery team.
- Manage and motivate a team of analysts to ensure timely and accurate processing.
- Monitor team performance and provide guidance to enhance efficiency.
- Conduct regular reviews and audits of knowledge articles to guarantee accuracy and relevance.
Responsibilities:
Team Leadership- Lead teams, monitor performance, and offer coaching.
- Create, update, and maintain HR knowledge articles in line with policy changes.
- Conduct regular reviews and audits of knowledge articles to guarantee accuracy and relevance.
- Respond to employee queries in accordance with defined SOPs, HR policies, and service guidelines.
- Escalate and assign requests to appropriate teams based on the escalation matrix and rules.
- Coordinate and manage internal HR communications.
- Analyse trends and provide insights to improve operations.
- Bachelor's degree in HR, Operations, Management or a related field.
- Proven experience in Service Management or a related role, with a strong background in leadership.
- Certification in HR management or HR operations.
- Experience in process improvement and automation.
