High Salary: AM-HR Service Management

3 days ago

Noida, Uttar Pradesh, India Genpact Full time
Job Description

Inviting applications for the role of Management Trainee/Assistant Manager, HR Service Management

This role is pivotal in enhancing HR service delivery by leveraging HR knowledge articles, managing content, and reporting to optimize workforce experience. The ideal candidate will possess a robust background in HR service management, operational support, and fostering collaboration across HR and business functions.

Responsibilities

1. Team Leadership:

- Lead a team of analysts, ensuring timely and accurate processing.

- Monitor team performance and provide coaching to enhance efficiency.

- Conduct scheduled reviews and audits of knowledge articles to ensure accuracy and relevance.

- Maintain up-to-date content across knowledge repositories and document libraries.

2. Knowledge Management:

- Create, update, and maintain HR Knowledge Articles in accordance with policy changes.

- Conduct scheduled reviews and audits of knowledge articles to ensure accuracy and relevance.

- Maintain up-to-date content across knowledge repositories and document libraries.

3. Employee Support:

- Respond to employee queries in line with defined SOPs, HR policies, and service guidelines.

- Escalate and assign requests to appropriate teams based on the escalation matrix and rules.

- Proactively communicate with requestors when delays in resolution occur.

- Support HR transactions not initiated through self-service channels.

4. Communication & Engagement:

- Coordinate and manage internal HR communications.

- Analyse trends and provide insights to improve operations.

- Support communication planning and execution for critical HR events (e.g., Open Enrolment, Policy Changes).

Qualifications we seek in you

Minimum Qualifications

- Bachelor's degree in HR, Operations, Management or a related field.

- Proven experience in Service Management or a related role, with a strong background in leadership.

- Advanced proficiency in Workday software, Ticketing tool (ServiceNow) and reporting tools.

- Five Days working from Office

Preferred Qualifications/ Skills

- Certification in HR management or HR operations.

- Experience in process improvement and automation.

- Preference of an understanding of Workday module

Key Skills and Attributes:

- Leadership and team management skills.

- Analytical mindset with attention to detail.

- Strong communication and stakeholder management abilities.

-

-

-

-

-

  • High Salary: Senior Executive

    4 days ago

    Noida, Uttar Pradesh, India EXL IT service management Full time

    Job DescriptionJob DescriptionPosition Title, Responsibility LevelSr. Executive - Quality Compliance AnalystFunctionQuality ExcellenceReports toAM / Lead AM / Manager - Quality ExcellencePermanent/ TemporaryPermanentSpan of ControlNALocationAll EXL Service Delivery CentersBasic FunctionThe QCA is responsible for monitoring calls/ transactions, reporting, and...

  • High Salary: Manager

    3 weeks ago

    Noida, Uttar Pradesh, India EXL Service Full time

    Role Responsibility Capacity planning and staffing plans for the process based on medium term business forecast Negotiating and finalizing SLAs with the Client Establishing a review reporting mechanism with the Client Developing and approving incentive plans Be a Champion for process performance improvement projects Develop case studies show case...

  • AM Training

    7 hours ago

    Noida, Uttar Pradesh, India Ienergizer Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Urgent Hiring at IEnergizer Noida. This is for a Domestic Process. Should be an AM Training on papers.Contact / Share your CV at Sharandeep Kaur - or call at AM Training:-Must have experience of 1 year as an Assistant Manager Trainer in any BPO process.Should have excellent communication skillsCandidate from BPO background can apply.Should have excellent...

  • High Salary) Assistant

    3 weeks ago

    Noida, Uttar Pradesh, India Jaipuria Institute of Management Full time

    Faculty Vacancies in the area of Business Analytics at Jaipuria Institute of Management, Noida Campus.About the CompanyJaipuria Institute of Management, a part of the renowned Jaipuria Group of Institutions, is dedicated to excellence in management education. With a legacy spanning over two decades, the Institute is recognized for its innovative pedagogy,...

  • HR Manager – US Staffing

    3 weeks ago

    Noida, Uttar Pradesh, India Noblesoft Technologies Full time

    We're Hiring | HR Manager – US Staffing (Noida | Work from Office)Join our team at Noblesoft Technologies and take charge of building and scaling our internal talent operationsWe are seeking an experienced HR Manager to lead our HR initiatives for the US Staffing division, focusing on internal hiring of Recruiters, Account Managers, Delivery Managers, and...

  • Senior HR Manager

    2 weeks ago

    Noida, Uttar Pradesh, India MetaMorph Full time

    Key Responsibilities: Strategic HR Leadership:  Develop and implement HR strategies: Align HR initiatives with overall business goals to drive organizational success.  Oversee workforce planning: Anticipate future talent needs and develop strategies to address them.  Lead HR teams: Manage and mentor HR staff, ensuring efficient delivery of HR...

  • Senior HR Manager

    2 weeks ago

    Noida, Uttar Pradesh, India MetaMorph Full time

    Key Responsibilities: Strategic HR Leadership: Develop and implement HR strategies: Align HR initiatives with overall businessgoals to drive organizational success.  Oversee workforce planning: Anticipate future talent needs and develop strategies toaddress them.  Lead HR teams: Manage and mentor HR staff, ensuring efficient delivery of HRservices....

  • Senior HR Manager

    7 hours ago

    Noida, Uttar Pradesh, India MetaMorph Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    Key Responsibilities: Strategic HR Leadership: Develop and implement HR strategies: Align HR initiatives with overall businessgoals to drive organizational success. Oversee workforce planning: Anticipate future talent needs and develop strategies toaddress them. Lead HR teams: Manage and mentor HR staff, ensuring efficient delivery of HRservices....

  • HR Manager

    7 hours ago

    Noida, Uttar Pradesh, India Crewman Solution Private Limited Full time ₹ 2,00,000 - ₹ 3,50,000 per year

    HR Manager – Noida (On-site)We are looking for a dynamic and experienced HR professional to join our team and lead the full spectrum of Human Resources functions. The ideal candidate will not only manage day-to-day HR operations but also play a key role in shaping people strategies and fostering a positive work culture.Key ResponsibilitiesPayroll &...

  • Assistant Manager

    6 days ago

    Noida, Uttar Pradesh, India EXL IT service management Full time

    Job DescriptionKey Responsibility Areas including preferred Skills and Experience- Handling reinsurance contracts- Treaty, FAC set-up- Perform cession calculations and validate, ceded premium and loss results from the reinsurance system- Preparing bordereaux, XOL and FAC billings to be sent to brokers/Reinsurers- Collection of open recoverable, handle market...