Technical Support Professional

4 days ago


Delhi, Delhi, India beBeeSupport Full time ₹ 1,04,000 - ₹ 1,30,878
Customer Support Engineer Opportunity

We are looking for a dedicated and skilled engineer to provide exceptional technical support to our customers and ensure their satisfaction with our products.

Responsibilities
  • Provide technical assistance to customers via phone, email, and chat.
  • Diagnose and troubleshoot technical issues related to our products.
  • Collaborate with engineering teams to resolve complex issues.
  • Document support interactions and maintain records of customer inquiries and resolutions.
  • Assist in the development and improvement of support processes and documentation.
Required Skills and Qualifications
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 3-6 years of experience in a customer support or technical support role.
  • Strong understanding of software applications and troubleshooting techniques.
  • Experience with ticketing systems and customer relationship management (CRM) software.
  • Excellent communication skills, both verbal and written.
  • Ability to work independently and as part of a team.
  • Strong problem-solving skills and attention to detail.

Location - Delhi - Other



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