IT Technical Professional

1 day ago

Delhi, Delhi, India beBeeITSupport Full time ₹ 9,00,000 - ₹ 12,00,000

Job Title: IT Support Specialist

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We are looking for a proactive and technically skilled IT Support Specialist to provide on-site and remote IT support to end-users. The ideal candidate will be responsible for managing workstation installations, system performance monitoring, incident resolution, and IT onboarding activities in coordination with both local teams and global vendors.

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  • Main Responsibilities:
  • Provide local IT support for desktops, laptops, and other user hardware.
  • Install, configure, and maintain desktop operating systems.
  • C-coordinate IT onboarding for new hires, including laptop/desktop provisioning in collaboration with Corob.
  • Manage user accounts within Active Directory, including new user ID creation and deactivation.
  • Collaborate with external vendors to resolve complex IT issues requiring extended support.
  • Monitor system performance and identify potential issues in coordination with the Local IT Head.
  • D-deliver remote support via phone, Microsoft Teams, and remote desktop connections.
  • Handle Incident Management and Service Request Management processes effectively.
  • Communicate technical issues clearly and professionally to non-technical users.
  • F-follow established triaging and troubleshooting procedures using knowledge base documentation.
  • I-identify, reference, and update Knowledge Base articles as part of the support workflow.
  • E-escalate unresolved Incidents and Service Requests as per the defined escalation process.
  • K-keep users informed about the progress and status of their requests or incidents.

Requirements:

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  • Proven experience in an IT support or desktop support role.
  • Proficiency in Windows OS, desktop hardware, and peripheral troubleshooting.
  • Working knowledge of Active Directory user account administration.
  • Familiarity with incident management tools and service desk workflows.
  • Strong verbal and written communication skills, with the ability to explain technical concepts in layman's terms.
  • Experience in using remote support tools and collaboration platforms like Microsoft Teams.
  • Ability to work independently and coordinate with distributed teams and vendors.
  • Technical certifications such as CompTIA A+, Microsoft Certified : Modern Desktop Administrator, or equivalent.
  • Experience with ITSM tools.
  • Knowledge of ITIL practices is a plus.
  • Multilingual capabilities, especially Italian and English, are advantageous.
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