
Technical Help Desk Professional
2 days ago
We are seeking an experienced Desktop Support Specialist to join our team.
Key Responsibilities:
- Manage and configure Windows servers, operating systems, and user workstations ensuring seamless integration and high performance.
- Oversee and maintain network connectivity including routers, switches, firewalls, and Wi-Fi devices for optimal functionality.
- Troubleshoot and resolve network performance and connectivity issues promptly and effectively.
- Install, configure, and maintain networked printers and other peripheral devices to ensure efficient workflow.
- Ensure all printers are properly integrated and accessible across the network for maximum productivity.
- Install, configure, and regularly update antivirus software across systems to protect against malware and cyber threats.
- Provide timely and effective technical support to end-users for hardware, software, and network issues through excellent communication and problem-solving skills.
- Document all technical support requests, resolutions, and system configurations accurately and thoroughly.
- Maintain professionalism and ensure positive user experience during support interactions.
Mandatory Requirements:
- 1–3 years of experience in IT support (networking, Windows systems, Office, printers, Wi-Fi, antivirus) with a proven track record of success.
- Completion of any 6-month IT course (e.g., hardware, networking, or systems) demonstrating a solid foundation in IT principles.
- Must have own conveyance for site or user visits due to the need for on-site support.
- Ability to meet deadlines and provide excellent customer service under pressure while maintaining a calm and composed demeanor.
- Capable of working independently and following instructions to complete tasks efficiently and effectively.
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