Help Desk Supervisor

2 days ago

Delhi, Delhi, India beBeeCustomerSupport Full time

Your day-to-day activities will revolve around receiving calls and emails from clients to ensure timely closure of complaints. You will be the primary point of contact for stakeholders, communicating actions taken in a poised and confident manner.

  • Take ownership of requests or complaints and handle them effectively within established Timeframes.
  • Maintain regular surveillance of the helpdesk and customer service executives.
  • Conduct daily rounds of the premises and report any lapses or observations to the relevant teams.
  • Cultivate relationships with other departments to guarantee excellent customer experience by sharing consolidated feedback reports.
  • Handle emergencies efficiently according to company policies and communicate with the proper authorities when necessary.
  • Be familiar with building operating procedures manuals and assist in filing, inventory record-keeping, and related tasks.
  • Manage events, participate in CSR initiatives, and maintain general maintenance standards.
  • Serve as an additional point of contact for occupants in case of client escalations.
  • Create and approve working schedules/rosters for the helpdesk team based on operational requirements.

  • Help Desk Specialist

    3 days ago

    Delhi, Delhi, India beBeeCustomerService Full time US$ 40,000 - US$ 60,000

    Customer Service Representative Job Description">We are seeking a highly skilled Customer Service Representative to join our team. In this role, you will be the first point of contact for our students and will play a critical part in making their experience with us exceptional.">Job Responsibilities:">">Assist new and existing students with inquiries such as...

  • Deal Desk Manager

    2 weeks ago

    Delhi, Delhi, India TCWGlobal Full time

    Deal Desk Manager / Sr. Manager Payrate: 80,-, INR/Month Location: Remote in IndiaDuration: 5-Month AssignmentWere seeking a highly motivated Deal Desk Manager / Sr. Manager to join our team and play a critical role in supporting sales and revenue operations across the APAC region. This is a 5-month contract assignment (starting November 3, ) with strong...

  • Service Desk Engineer

    3 weeks ago

    Delhi, Delhi, India Hitachi Digital Services Full time

    Job DescriptionThe role:- As a Service desk Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns- Diagnose, prioritize, troubleshoot, and resolve IT incidents reported by the users via telephone, chat, email or walk-ins- Identify and escalate tickets requiring urgent attention...

  • Technical Help Desk Professional

    2 days ago

    Delhi, Delhi, India beBeeSupport Full time

    Desktop Support SpecialistWe are seeking an experienced Desktop Support Specialist to join our team.Key Responsibilities:Manage and configure Windows servers, operating systems, and user workstations ensuring seamless integration and high performance.Oversee and maintain network connectivity including routers, switches, firewalls, and Wi-Fi devices for...

  • Remote VFX/CG/Composite Supervisors

    4 days ago

    Delhi, Delhi, India Imagia Studios Full time

    We're a growing VFX studio based in Indonesia, specializing in creating VFX for Japanese films. To enhance our skills, we're looking for supervisors with experience working on Hollywood movie productions to mentor and guide our artists across different areas.Matte Painting (Photoshop, Environment creation)3D Modelling (Hard surface, characters)Texturing (PBR...

  • Service Desk Engineer

    3 days ago

    Delhi, Delhi, India Hitachi Vantara Corporation Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Our CompanyWe're Hitachi Digital, a company at the forefront of digital transformation and the fastest growing division of Hitachi Group. We're crucial to the company's strategy and ambition to become a premier global player in the massive and fast-moving digital transformation market.   Our group companies, including GlobalLogic, Hitachi Digital Services,...

  • Information Technology Support Specialist

    3 days ago

    Delhi, Delhi, India Resecurity Full time

    Company DescriptionResecurity is an American cybersecurity company headquartered in Los Angeles, California. They provide next-generation endpoint protection and intelligence-driven cybersecurity solutions to leading Fortune 500 corporations and governments worldwide.Role DescriptionThis is a full-time hybrid role for an Information Technology Support...

  • Information Technology Support Specialist

    4 weeks ago

    Delhi, Delhi, India Resecurity Full time

    Company Description Resecurity is an American cybersecurity company headquartered in Los Angeles, California. They provide next-generation endpoint protection and intelligence-driven cybersecurity solutions to leading Fortune 500 corporations and governments worldwide. Role Description This is a full-time hybrid role for an Information Technology Support...

  • Information Technology Support Specialist

    1 day ago

    Delhi, Delhi, India Resecurity Full time

    Company Description Resecurity is an American cybersecurity company headquartered in Los Angeles, California. They provide next-generation endpoint protection and intelligence-driven cybersecurity solutions to leading Fortune 500 corporations and governments worldwide. Role Description This is a full-time hybrid role for an Information Technology Support...

  • Information Technology Support Professional

    2 weeks ago

    Delhi, Delhi, India beBeeCybersecurity Full time ₹ 8,00,000 - ₹ 12,00,000

    Job SummaryAssist and provide technical support for various information technology systems, desktop computers and peripherals.Key Responsibilities:Offer troubleshooting assistance and help desk support with a focus on effective problem-solving and communication skills.Work independently or as part of a team in a dynamic work environment, adapting to changing...