Help Desk Specialist

3 days ago

Delhi, Delhi, India beBeeCustomerService Full time US$ 40,000 - US$ 60,000

Customer Service Representative Job Description

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We are seeking a highly skilled Customer Service Representative to join our team. In this role, you will be the first point of contact for our students and will play a critical part in making their experience with us exceptional.

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Job Responsibilities:

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  • Assist new and existing students with inquiries such as course scheduling, billing, and terms questions.">
  • Provide technical support and troubleshoot issues.">
  • Build relationships with customers and exceed customer satisfaction metrics.">
  • Accurately enter customer information into our database.">
  • Simultaneously navigate multiple software applications and technologies.">
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Requirements:

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  • Excellent verbal and written communication skills.">
  • Exceptional listening skills.">
  • Ability to manage a high volume of calls while maintaining a professional and positive attitude.">
  • Proficiency with computers and web-based phone systems.">
  • Accuracy and attention to detail.">
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Benefits:

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  • ">
  • Competitive pay based on experience with additional financial incentives.">
  • Flexible availability to help support our 24/7 team as needed.">
  • Opportunity to work independently and follow directions.">
  • Strong problem-solving skills and ability to effectively multi-task.">
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Education and Experience:

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  • ">
  • Experience in a call center environment is a plus.">
  • Training will be provided.">
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About the Role:

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This is an excellent opportunity for someone who is passionate about helping others and providing exceptional customer service.

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As a Customer Service Representative, you will have the chance to make a real impact on our students' lives and contribute to the success of our organization.

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