Technical Support Engineer

2 weeks ago


Hyderabad, Telangana, India Zeta Global Full time

Job Summary:

Zeta Global is seeking a highly skilled Senior Application Support Engineer to join our Technical Support Team. As a key member of our team, you will be responsible for providing top-notch technical assistance to our clients and internal business functions.

Key Responsibilities:

  • Lead technical support teams to ensure timely and effective resolution of complex technical issues.
  • Provide expert-level technical assistance to clients and internal stakeholders, leveraging your extensive problem-solving and debugging skills.
  • Collaborate with cross-functional teams to identify and implement process improvements, ensuring seamless delivery of services.
  • Develop and maintain in-depth knowledge of Zeta Global\'s technology stack, including MySQL/Oracle database, Shell Scripting, and Linux Operating System.
  • Stay up-to-date with industry trends and emerging technologies to drive innovation and continuous improvement.

Requirements:

  • At least 3+ years of experience in a 24/7 technical support environment, with a proven track record of delivering exceptional customer service.
  • Strong communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • Excellent problem-solving and analytical skills, with a focus on root-cause analysis and resolution.
  • Experience with problem and incident management, with a strong understanding of ITIL principles.

Preferred Qualifications:

  • Linux Certification (RHCSA and RHCE) and/or DB certification.
  • Experience leading technical support teams and managing customers across locations/geographies.

About Zeta Global:

Zeta Global is a data-powered marketing technology company that combines the industry\'s 3rd largest proprietary data set with Artificial Intelligence to unlock consumer intent and personalize experiences. Our technology runs on the Zeta Marketing Platform, powering end-to-end marketing programs for leading brands.

We are an equal opportunities employer and welcome applications from diverse candidates.



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