Technical Support Engineer Position
2 weeks ago
About the Role
We are seeking a skilled and customer-focused Technical Support Engineer to join our team at GlobalData Plc. This is an excellent opportunity for women to kickstart their careers in technical support.
Responsibilities
- Independent trouble shooting of basic technical issues, including hardware and software-related problems.
- Installation, upgradation and troubleshooting of Windows operating systems.
- Email and outlook configuration and troubleshooting.
- Resolution of everyday technical issues related to app performance, browser issues, Wi-Fi, and internet connectivity.
- Detailed diagnosis and troubleshooting of LAN and network issues, driver installation, and printer setup.
- Management of OS installations, resolution of PC startup and login issues, hardware upgrades, and escalation of hardware issues to OEM vendors.
Key Qualifications
- A minimum of 0 to 1+ years of experience in technical support roles.
- Customer service orientation.
- Strong written and verbal communication skills, with a focus on troubleshooting.
Benefits and Growth Opportunities
This role offers a competitive salary, career growth opportunities, and a supportive work environment. We encourage eligible women candidates to apply and take advantage of this equal opportunity employment position.
Estimated Salary Range: $50,000 - $70,000 per annum, depending on location and experience.
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