Global Technical Support Specialist
3 weeks ago
As a Global Technical Support Specialist at ORBCOMM, you will play a pivotal role in delivering exceptional support to our customers worldwide.
We are seeking a highly motivated and skilled professional with 3-5 years of experience in Technical Support or related fields. Your expertise will be invaluable in resolving complex technical issues and providing timely solutions to our global customer base.
This is an exciting opportunity for individuals who thrive in fast-paced environments, possess excellent communication skills, and are passionate about problem-solving.
Key Responsibilities:
- Provide level 1 client support and technical issue resolution via CRM tools, phone, email, and chat mediums.
- Collaborate with internal teams, including Engineering, QA, and Orders, to troubleshoot and resolve customer requests.
Requirements:
- 3-5 years of experience in Technical Support, Customer Support, Product Support, or Application Support.
- International inbound calling experience is mandatory.
- Must possess a team player attitude, strong work ethics, and strict adherence to process.
- Excellent written and verbal communication skills.
- Proficient knowledge and usage of MS Office products.
- Willingness to learn new technologies and internal product lines.
- Good logical troubleshooting skills.
About the Role:
This position offers a unique blend of remote and in-person work arrangements, allowing you to maintain a healthy work-life balance while contributing to our dynamic team.
What We Offer:
- A competitive salary of $65,000 - $85,000 per annum, commensurate with experience.
- A comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.
- Ongoing training and development opportunities to enhance your skills and career growth.
Join Our Team:
If you are a detail-oriented professional with a passion for delivering exceptional support, we encourage you to apply. Please submit your resume and cover letter to [insert application details].
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