ServiceNow Expert

4 days ago


Thāne, Maharashtra, India beBeeServiceNow Full time ₹ 90,00,000 - ₹ 1,20,00,000
Job Title: ServiceNow Lead

Ambstek is seeking a highly skilled ServiceNow Lead to join our team. As a key member of our IT service management team, you will be responsible for leading the implementation and management of ServiceNow across our organization.

Key Responsibilities:
  • Lead the implementation of ServiceNow, including configuration, customization, and integration with other systems.
  • Develop and maintain catalog items, approval workflows, dynamic forms, and SLAs to meet business needs.
  • Collaborate with stakeholders to define and streamline workflows, ensuring compliance with regulatory requirements.
  • Design and implement metrics and reporting dashboards to track ticket volumes, deflection rates, module usage, and SLA performance.
  • Oversee instance upgrades, patch management, and clone processes, ensuring seamless transitions.
Requirements:
  • 7+ years of experience in ServiceNow administration and leadership.
  • Strong knowledge of Flow Designer, business rules, client/server scripts, ACLs, and UI policies.
  • Hands-on experience with domain separation, scoped apps, data import/export, and integrations with third-party systems.
  • Excellent collaboration and stakeholder engagement skills, with experience working with HR, IT, and Facilities teams.
  • Experience with audit preparation, compliance documentation, and training L1/L2 teams.

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