Customer Service Ambassador at Bellator Group
6 days ago
We are seeking a highly motivated and customer-focused Hospitality Services Associate to join our team at Bellator Group. In this role, you will be responsible for providing exceptional service to members and guests, ensuring a seamless and welcoming experience.
Main Responsibilities- Welcome members and guests with a friendly and professional attitude.
- Manage front desk operations, including check-ins, memberships, and class registrations.
- Address member inquiries and concerns promptly and effectively.
- Promote fitness club services, classes, and events to enhance member engagement.
- Handle membership sales, renewals, and cancellations, ensuring accurate records.
- Maintain the cleanliness and organization of the reception and lobby areas.
- Coordinate with trainers, staff, and management to provide a seamless experience.
- Process payments and assist with billing inquiries.
- Ensure compliance with club policies and safety protocols.
- Gather and act on member feedback to continually improve services.
This is a full-time position, working approximately 40 hours per week. You will work in a fast-paced environment and must be able to multitask and prioritize tasks efficiently.
RequirementsTo be successful in this role, you will need:
- Excellent communication and interpersonal skills.
- Able to work in a team environment.
- Proven problem-solving skills.
- Able to maintain confidentiality when handling sensitive information.
- Strong attention to detail and organizational skills.
We offer a competitive salary package, including a base salary of ₹25,000 - ₹35,000 per month, depending on experience. You will also receive benefits such as health insurance, paid time off, and opportunities for professional growth and development.
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