Customer Service Ambassador at Bellator Group

6 days ago


Gurgaon, Haryana, India Bellator Group Full time
Job Summary

We are seeking a highly motivated and customer-focused Hospitality Services Associate to join our team at Bellator Group. In this role, you will be responsible for providing exceptional service to members and guests, ensuring a seamless and welcoming experience.

Main Responsibilities
  1. Welcome members and guests with a friendly and professional attitude.
  2. Manage front desk operations, including check-ins, memberships, and class registrations.
  3. Address member inquiries and concerns promptly and effectively.
  4. Promote fitness club services, classes, and events to enhance member engagement.
  5. Handle membership sales, renewals, and cancellations, ensuring accurate records.
  6. Maintain the cleanliness and organization of the reception and lobby areas.
  7. Coordinate with trainers, staff, and management to provide a seamless experience.
  8. Process payments and assist with billing inquiries.
  9. Ensure compliance with club policies and safety protocols.
  10. Gather and act on member feedback to continually improve services.
About the Role

This is a full-time position, working approximately 40 hours per week. You will work in a fast-paced environment and must be able to multitask and prioritize tasks efficiently.

Requirements

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills.
  • Able to work in a team environment.
  • Proven problem-solving skills.
  • Able to maintain confidentiality when handling sensitive information.
  • Strong attention to detail and organizational skills.
What We Offer

We offer a competitive salary package, including a base salary of ₹25,000 - ₹35,000 per month, depending on experience. You will also receive benefits such as health insurance, paid time off, and opportunities for professional growth and development.



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