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Branch Operations Manager Associate

1 month ago

Kolkata, West Bengal, India DBS Bank Full time

Job Title: Associate, Branch Operations Manager, Distribution

Job Summary:

We are seeking a highly skilled and experienced Branch Operations Manager Associate to join our team at DBS Bank. The successful candidate will be responsible for executing all aspects related to branch operations in a timely and effective manner, ensuring effective customer service, and achieving own targets and supporting the achievement of the branch target through effective upselling and cross-selling to customers.

Key Responsibilities:

  • Contribute to efficient operation of the branch through accurate and timely processing of customer-related transactions and account maintenance.
  • Ensure achievement of own targets and support branch target achievement through effective upselling and cross-selling to customers.
  • Support the branch operations officer in book-keeping and maintenance of documents.
  • Ensure compliance with all applicable regulations and bank policies for all processes related to banking transactions.
  • Process cash transactions, transfer transactions, and clearing of instruments.
  • Receipt and processing of cheques, demand drafts, dividend warrants, pay orders, and other instruments, bills for deposits up to authorized limits.
  • Process requests for new account opening, transaction updation, etc., either jointly with an officer or independently, upon specific authorization in this regard.
  • Process customer service requests, respond to customer service account inquiries such as account balances, transaction details, statements, and fees/charges.
  • Address customer queries and grievances within the defined timelines and escalate when required to the appropriate authorities.

Requirements:

  • 2-4 years of banking experience.
  • Graduate preferably in Banking/Commerce.
  • Excellent interpersonal and communication skills.
  • Ability to build strong relationships with clients.
  • Responsible.
  • Ability to meet deadlines.
  • Knowledge about internal/external regulations.
  • Good computer knowledge.
  • Team player.
  • Self-motivated and takes initiative.

Culture & Behaviors:

  • Performance through Value-Based Propositions.
  • Ensure customer focus by delighting customers and reducing complaints.
  • Build pride and passion to protect, maintain, and enhance DBS' image and reputation.
  • Enhance knowledge base, build skill sets, and develop competencies.
  • Execute at speed while maintaining error-free operations.
  • Maintain the highest standards of honesty and integrity.