Merchant Operations Associate Senior
6 days ago
About Paytm: Our Mission is to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services. We are looking for a dedicated Senior Associate Merchant Operations to join our Merchant Helpdesk (MHD) team.
Role Description: The Senior Associate Merchant Operations will be responsible for handling merchant escalations and resolving them in a timely manner. The primary objective will be to deliver unparalleled merchant satisfaction by proactively assisting and resolving any issues raised by our merchants.
Responsibilities:
- Resolve merchant complaints received from RBI, nodal officer, social media, or senior management
- Liaise with internal stakeholders to get concerns resolved and revert back to customers with defined working solutions
- Ensure desired output in terms of Productivity and NO REPEAT escalation for cases
Requirements:
- 2+ years of experience in a similar role
- Critical thinker and problem-solving skills
- Good command of English communication skills, both written and verbal
Why Join Us: A collaborative output-driven program that brings cohesiveness across businesses through technology. Improve the average revenue per use by increasing cross-sell opportunities. A solid 360 feedback from your peer teams on your support of their goals. Respect, that is earned, not demanded from your peers and manager.
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