Merchant Operations Associate Senior

6 days ago


Kolkata, West Bengal, India Paytm Full time

About Paytm: Our Mission is to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services. We are looking for a dedicated Senior Associate Merchant Operations to join our Merchant Helpdesk (MHD) team.

Role Description: The Senior Associate Merchant Operations will be responsible for handling merchant escalations and resolving them in a timely manner. The primary objective will be to deliver unparalleled merchant satisfaction by proactively assisting and resolving any issues raised by our merchants.

Responsibilities:

  • Resolve merchant complaints received from RBI, nodal officer, social media, or senior management
  • Liaise with internal stakeholders to get concerns resolved and revert back to customers with defined working solutions
  • Ensure desired output in terms of Productivity and NO REPEAT escalation for cases

Requirements:

  • 2+ years of experience in a similar role
  • Critical thinker and problem-solving skills
  • Good command of English communication skills, both written and verbal

Why Join Us: A collaborative output-driven program that brings cohesiveness across businesses through technology. Improve the average revenue per use by increasing cross-sell opportunities. A solid 360 feedback from your peer teams on your support of their goals. Respect, that is earned, not demanded from your peers and manager.



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