Business Operations Associate

2 weeks ago


Kolkata, West Bengal, India Genpact Full time

At Genpact, we're looking for a skilled Business Operations Associate to join our team.

We're seeking someone with a deep understanding of day-to-day operations and the ability to maintain Service Level Agreements (SLA). The successful candidate will be responsible for solving queries related to cash application, coordinating with customers, and ensuring timely and accurate completion of Daily Receipt Reconciliation (DRR).

Key Responsibilities:

  • Make collection calls to customers, send invoices or get hard copies mailed out as per their requests.
  • Identify and rectify unidentified cash and handle end-to-end cash applications.
  • Process cash application functions to invoices at assigned sites, ensuring DRR is completed in a timely and accurate manner.
  • Follow up on customer/internal disputes, customer questions, and work between departments to get a resolution.
  • Reconcile orders to match customer books, including validating credits or debits and sending them to customers for collection or refund.

Qualifications:

  • Graduate in Commerce (B.Com)
  • Freshers are eligible
  • Strong English language skills (verbal and written)

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