Branch Operations Associate

1 month ago


Kolkata, West Bengal, India DBS Bank Full time

Job Purpose

As a Branch Operations Associate, you will be responsible for executing all aspects related to branch operations in a timely and effective manner. This includes ensuring effective customer service, achieving own targets, and supporting the achievement of the branch target through effective upselling and cross-selling to customers.

Key Accountabilities

  • Contribute to efficient operation of the branch through accurate & timely processing of customer related transactions and account maintenance.
  • Ensure achievement of own targets and support branch target achievement through effective upselling and cross-selling to customers.
  • Support the branch operations officer in book-keeping and maintenance of documents.

Job Duties & Responsibilities

  • Ensure compliance with all applicable regulations and bank policies for all processes related to banking transactions.
  • Process cash transactions, transfer transactions and clearing of instruments.
  • Receipt & processing of cheques, demand drafts, dividend warrants, pay orders & other instruments, bills for deposits up to authorized limits.
  • Process requests for new account opening, transaction updation etc., either jointly with an officer or independently, upon specific authorisation in this regard.
  • Process customer service requests, Respond to customer service account inquiries such as account balances, transaction details, statements and fees/charges.
  • Address customer queries and grievances within the defined timelines and escalate when required to the appropriate authorities.

Required Experience

  • 2-4 years Banking Experience

Education / Preferred Qualifications

  • Graduate preferably Banking/Commerce

Core Competencies

  • Excellent interpersonal and communication skills
  • Ability to build strong relationships with clients.
  • Responsible
  • Ability to meet deadlines.
  • Knowledge about internal/external regulations.

Technical Competencies

  • Good Computer Knowledge

Work Relationship

  • Team player
  • Self-motivated and takes initiative

DBS India - Culture & Behaviors

  • Performance through Value Based Propositions
  • Ensure customer focus by delighting customers & reduce complaints
  • Build pride and passion to protect, maintain and enhance DBS' image and reputation
  • Enhance knowledge base, build skill sets & develop competencies
  • Execute at speed while maintaining error free operations
  • Maintain the highest standards of honesty and integrity


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