Banking Operations Professional

3 weeks ago


Kolkata, West Bengal, India DBS Bank Full time

Job Purpose:
As a Banking Operations Professional at DBS Bank, you will play a crucial role in ensuring the efficient operation of our branches. Your responsibilities will include executing all aspects of branch operations in a timely and effective manner, ensuring effective customer service, and achieving your targets and supporting the achievement of the branch target through effective upselling and cross-selling to customers.

Key Accountabilities
Key responsibilities include:

• Contribute to efficient operation of the branch through accurate and timely processing of customer-related transactions and account maintenance

• Ensure achievement of own targets and support branch target achievement through effective upselling and cross-selling to customers

• Support the branch operations officer in book-keeping and maintenance of documents

Job Duties & Responsibilities


• Ensure compliance with all applicable regulations and bank policies for all processes related to banking transactions

• Process cash transactions, transfer transactions, and clearing of instruments

• Receipt and processing of cheques, demand drafts, dividend warrants, pay orders, and other instruments, bills for deposits up to authorized limits

• Process requests for new account opening, transaction updation, etc., either jointly with an officer or independently, upon specific authorization in this regard

• Process customer service requests, respond to customer service account inquiries such as account balances, transaction details, statements, and fees/charges.

• Address customer queries and grievances within the defined timelines and escalate when required to the appropriate authorities

Required Experience

Education/Preferred Qualifications

Graduate preferably in Banking/Commerce

Core Competencies

• Excellent interpersonal and communication skills

• Ability to build strong relationships with clients.

• Responsible

• Ability to meet deadlines.

• Knowledge about internal/external regulations.

Technical Competencies

• Good computer knowledge

Work Relationship

• Team player

• Self-motivated and takes initiative



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