Banking Operations Professional
3 weeks ago
Job Purpose:
As a Banking Operations Professional at DBS Bank, you will play a crucial role in ensuring the efficient operation of our branches. Your responsibilities will include executing all aspects of branch operations in a timely and effective manner, ensuring effective customer service, and achieving your targets and supporting the achievement of the branch target through effective upselling and cross-selling to customers.
Key Accountabilities
Key responsibilities include:
• Contribute to efficient operation of the branch through accurate and timely processing of customer-related transactions and account maintenance
• Ensure achievement of own targets and support branch target achievement through effective upselling and cross-selling to customers
• Support the branch operations officer in book-keeping and maintenance of documents
Job Duties & Responsibilities
• Ensure compliance with all applicable regulations and bank policies for all processes related to banking transactions
• Process cash transactions, transfer transactions, and clearing of instruments
• Receipt and processing of cheques, demand drafts, dividend warrants, pay orders, and other instruments, bills for deposits up to authorized limits
• Process requests for new account opening, transaction updation, etc., either jointly with an officer or independently, upon specific authorization in this regard
• Process customer service requests, respond to customer service account inquiries such as account balances, transaction details, statements, and fees/charges.
• Address customer queries and grievances within the defined timelines and escalate when required to the appropriate authorities
Required Experience
Education/Preferred Qualifications
Graduate preferably in Banking/Commerce
Core Competencies
• Excellent interpersonal and communication skills
• Ability to build strong relationships with clients.
• Responsible
• Ability to meet deadlines.
• Knowledge about internal/external regulations.
Technical Competencies
• Good computer knowledge
Work Relationship
• Team player
• Self-motivated and takes initiative
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