Senior Wholesale Banking Service Team Manager
1 month ago
The Wholesale Banking Service Team Manager will lead the team to deliver exceptional customer service and maintain control over Wholesale Banking transactions. They will guide and coordinate with multiple branches for trade and CMS-related transactional needs, drive the team to focus on controlling TAT/NFTRs, and execute trade-related transactions according to regulatory guidelines and bank policies.
About the Role
The ideal candidate will have a strong understanding of banking products and services, knowledge of regulatory guidelines, and excellent communication skills. They will be able to manage complex client situations, handle pressure, and meet deadlines. The role requires the ability to work effectively across functions and coordinate with various internal and external stakeholders. The candidate should have a minimum of 5 years of prior experience in the relevant field and a graduate/MBA degree.
Key Responsibilities
- Optimize revenue generation and achieve target fee income from trade, forex, and CMS.
- Ensure error-free transactions resulting in zero loss of revenue.
- Handle transactions like export, import, inward remittances, outward remittances, letter of credit, and bank guarantee.
- Deal with clients for transactional and compliance-related matters.
- Liaise with clients, business, operations team, and various branches for timely processing of transactions.
- Prepare various reports for regulatory authorities and internal departments.
- Ensure standard productivity and timely completion of jobs to achieve customer TAT.
- Follow up with branches and ensure timely rectification of audit irregularities.
- Handle complaints, investigations, and resolutions within defined TAT.
- Ensure transactions comply with external and internal guidelines.
- Reduce EDPMS/IDPMS/Compliance pending queues as per stipulated criteria.
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