Customer Experience Leader

6 days ago


Kolkata, West Bengal, India Intellect Design Arena Ltd Full time
About Intellect Design Arena Limited

We are a leading financial technology company providing innovative solutions for global financial institutions. Our First Principles Thinking-based Enterprise Connected Intelligence Platform, eMACH.ai, enables banks to design and deploy future-ready technology solutions.

Job Description

As a Customer Experience Leader in our Transaction Banking business, you will be responsible for delivering exceptional customer experiences across multiple customers and products.

Key Responsibilities
  • Prior experience in handling Production Support & Services delivery for two or more customers simultaneously in a Product company
  • Prior experience in Banking domain in Transaction Banking business.
  • Strong and demonstrated understanding of Production Support & Service Delivery processes

You will have the opportunity to work with our diverse workforce of solution architects and domain experts in major global financial hubs. We proudly serve over 325+ customers worldwide.

Requirements
  • 13-16 years of total experience
  • 3-5 years of managerial experience
  • Hands-on experience in technology (Java, J2EE, Oracle) / Banking domain for at least a few years before moving to managerial level
  • Conversant with production support metrics and ability to prepare and present MIS reports
Preferred Qualifications
  • Technical certification in one or more of the technical skills cited above
  • Exposure to India Banking sector and Cash Management Solutions
  • ITIL Certification
Estimated Salary Range: $120,000 - $180,000 per annum

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