Customer Experience Leader
6 days ago
We are a leading financial technology company providing innovative solutions for global financial institutions. Our First Principles Thinking-based Enterprise Connected Intelligence Platform, eMACH.ai, enables banks to design and deploy future-ready technology solutions.
Job DescriptionAs a Customer Experience Leader in our Transaction Banking business, you will be responsible for delivering exceptional customer experiences across multiple customers and products.
Key Responsibilities- Prior experience in handling Production Support & Services delivery for two or more customers simultaneously in a Product company
- Prior experience in Banking domain in Transaction Banking business.
- Strong and demonstrated understanding of Production Support & Service Delivery processes
You will have the opportunity to work with our diverse workforce of solution architects and domain experts in major global financial hubs. We proudly serve over 325+ customers worldwide.
Requirements- 13-16 years of total experience
- 3-5 years of managerial experience
- Hands-on experience in technology (Java, J2EE, Oracle) / Banking domain for at least a few years before moving to managerial level
- Conversant with production support metrics and ability to prepare and present MIS reports
- Technical certification in one or more of the technical skills cited above
- Exposure to India Banking sector and Cash Management Solutions
- ITIL Certification
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