Retail Store Operations Manager

5 days ago


Kolkata, West Bengal, India Vodafone Idea Limited Full time
Job Summary

We are seeking a highly skilled Retail Store Operations Manager to join our team at Vodafone Idea Limited. This role will be responsible for overseeing the day-to-day operations of our retail stores, ensuring exceptional customer experiences, and driving business growth.

About the Role

The successful candidate will have a strong background in retail management, with a focus on customer relationship management, store operations, and team leadership. They will be expected to maintain high standards of customer satisfaction, drive sales growth, and achieve profitability targets for the store.

Main Responsibilities
  • Oversee store processes, including documentation and systems, to ensure seamless operations.
  • Maintain stock levels at the store, adhering to norms and minimizing losses from pilferage and shrinkage.
  • Monitor and improve quality of acquisition through the store, increasing revenue per footfall by aiding customers' purchase decisions.
  • Achieve profitability targets for the store, managing churn and achieving customer satisfaction for walk-in customers.
  • Coach and train Store Executives, ensuring employee-retention and motivation levels are high through regular reviews and performance streamlining.
Requirements
  • Graduate with P&L Management skills.
  • 2-3 years of work experience in Retail Industry.
  • Store Management & Customer Relationship Management.
What We Offer

Vodafone Idea Limited offers a competitive salary package, including a base salary of ₹8,50,000 - ₹10,00,000 per annum, depending on experience, plus benefits such as health insurance, retirement plan, and opportunities for career growth.



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