Senior Retail Store Operations Manager

19 hours ago


Kolkata, West Bengal, India Vodafone Idea Limited Full time

Vodafone Idea Limited, a leading telecom service provider in India and an Aditya Birla Group and Vodafone partnership, is seeking a seasoned Senior Retail Store Operations Manager to lead its store operations in West Bengal.

Job Summary

We are looking for a highly motivated and experienced Senior Retail Store Operations Manager to oversee the day-to-day operations of our retail stores in West Bengal. The successful candidate will be responsible for maintaining high standards of customer satisfaction, driving sales growth, and ensuring efficient store operations.

About the Role

The ideal candidate will have a strong background in retail management, with experience in managing teams, driving sales growth, and improving operational efficiency. They will be responsible for developing and implementing strategies to improve customer satisfaction, drive sales growth, and reduce costs.

Key Responsibilities

  • Develop and implement store operations strategies to improve customer satisfaction, drive sales growth, and reduce costs
  • Lead and motivate a team of store managers and staff to deliver exceptional customer service and achieve sales targets
  • Monitor and analyze store performance data to identify areas for improvement and develop strategies to address them
  • Collaborate with cross-functional teams, including marketing, supply chain, and human resources, to drive business results
  • Ensure compliance with company policies and procedures, including health and safety, customer service, and financial regulations

Requirements

  • Masters degree in Business Administration or related field
  • At least 5 years of experience in retail management, with at least 2 years in a leadership role
  • Strong background in sales and marketing, with experience in developing and executing sales strategies
  • Proven track record of driving sales growth, improving customer satisfaction, and reducing costs
  • Excellent communication and interpersonal skills, with ability to build strong relationships with customers, colleagues, and stakeholders

What We Offer

  • A competitive salary range of ₹800,000 - ₹1,200,000 per annum, depending on experience
  • A comprehensive benefits package, including medical insurance, retirement savings plan, and paid time off
  • Ongoing training and development opportunities to enhance your skills and knowledge
  • A dynamic and supportive work environment, with opportunities to work with a talented team of professionals


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