Retail Store Operations Manager
4 weeks ago
We are seeking a highly skilled and experienced Assistant Manager to join our team at Titan Jet Care Service Limited. As a key member of our retail operations team, you will play a crucial role in ensuring the smooth day-to-day running of our stores and providing exceptional customer service.
Your primary responsibilities will include:
- Assisting the Retail Store Manager in planning and implementing strategies to attract customers
- Coordinating daily customer service operations, including sales processes, orders, and payments
- Tracking progress towards weekly, monthly, quarterly, and annual objectives
- Monitoring and maintaining store inventory
- Evaluating employee performance and identifying hiring and training needs
- Supervising and motivating staff to perform at their best
- Coaching and supporting new and existing Sales Associates
- Monitoring retail operating costs, budgets, and resources
- Suggesting sales training programs and techniques
- Communicating with clients and evaluating their needs
- Analyzing consumer behavior and adjusting product positioning
- Handling complaints from customers
- Researching emerging products and updating the store's merchandise
- Creating reports, analyzing, and interpreting retail data, including revenues, expenses, and competition
- Conducting regular audits to ensure the store is functional and presentable
- Ensuring all employees adhere to the company's policies and guidelines
- Acting as the store's representative and setting an example for staff
Requirements:
- Proven experience as a Retail Assistant Manager or similar position
- Experience with recruiting and performance evaluation processes
- Familiarity with financial and customer service principles
- Good math skills with the ability to create and analyze reports, spreadsheets, and sales statistics
- Proficient user of MS Office (MS Excel in particular)
- Leadership and organizational abilities
- Interpersonal and communication skills
- Problem-solving attitude
- Flexibility to work in shifts
- BSc/BA in Business Administration or relevant field; MSc/MA is a plus
Skills:
Retail Assistant Manager, MS Office, MS Excel, business management skills, business analysis, business analysis skills
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