Customer Service Banking Professional

6 days ago


Kolkata, West Bengal, India DBS Bank Full time

Job Overview

As a key member of the DBS Consumer Banking Group, you will play a vital role in providing exceptional customer service and ensuring compliance with banking regulations. This position requires strong interpersonal and communication skills, as well as the ability to build strong relationships with clients.

Responsibilities

  • Ensure compliance with applicable regulations and bank policies for banking transactions
  • Process cash transactions, transfer transactions, and clearing of instruments
  • Receipt and processing of cheques, demand drafts, dividend warrants, pay orders, and other instruments
  • Process customer service requests and respond to account inquiries
  • Address customer queries and grievances within defined timelines

Requirements

  • 2-4 years of banking experience
  • Graduate preferably in Banking or Commerce
  • Excellent interpersonal and communication skills
  • Ability to build strong relationships with clients
  • Responsible and able to meet deadlines
  • Knowledge of internal and external regulations
  • Good computer knowledge


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