Customer Service Representative
2 weeks ago
Job Purpose
As a Customer Service Officer at DBS Bank, you will be responsible for executing all aspects related to branch operations in a timely and effective manner. This includes ensuring effective customer service, achieving own targets, and supporting the achievement of the branch target through effective upselling and cross-selling to customers.
Key Accountabilities
Fulfill all responsibilities in relation to:
- Contribute to efficient operation of the branch through accurate & timely processing of customer related transactions and account maintenance
- Ensure achievement of own targets and support branch target achievement through effective upselling and cross-selling to customers
- Support the branch operations officer in book-keeping and maintenance of documents
Job Duties & Responsibilities
Ensure compliance with all applicable regulations and bank policies for all processes related to banking transactions. This includes processing cash transactions, transfer transactions, and clearing of instruments, as well as receipt and processing of cheques, demand drafts, dividend warrants, pay orders, and other instruments.
Process requests for new account opening, transaction updation, etc., either jointly with an officer or independently, upon specific authorisation in this regard. Provide customer service requests, respond to customer service account inquiries such as account balances, transaction details, statements, and fees/charges. Address customer queries and grievances within the defined timelines and escalate when required to the appropriate authorities.
Required Experience
2-4 years of banking experience is required for this role.
Education / Preferred Qualifications
A graduate preferably in Banking/Commerce is preferred.
Core Competencies
Excellent interpersonal and communication skills are essential for this role. Ability to build strong relationships with clients, responsible, ability to meet deadlines, and knowledge about internal/external regulations are also required.
Technical Competencies
Good computer knowledge is necessary for this role.
Work Relationship
A team player with self-motivation and initiative is required for this role.
-
Customer Service Representative
1 week ago
Kolkata, West Bengal, India G &R Management Full timeCustomer Service Representative OpportunityAt G &R Management, we are seeking a skilled Customer Service Representative to join our team in handling customer inquiries, resolving issues, and providing exceptional support.
-
Customer Service Representative
3 weeks ago
Kolkata, West Bengal, India Snaphunt Full timeThe OpportunitySnaphunt is seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for managing incoming phone calls, identifying and assessing customer needs, and providing accurate and complete information to achieve customer satisfaction.The RoleManage incoming phone calls and...
-
Customer Service Representative
3 weeks ago
Kolkata, West Bengal, India 3 steps aviation Full timeResponsibilities for Customer Service RepresentativeProvide exceptional customer service by responding promptly and professionally to inquiries in person, by phone, or via emailStay up-to-date on 3 Steps Aviation's products, services, and customer service policies to effectively address customer needsDocument customer interactions as necessary, compiling...
-
Customer Service Representative
3 weeks ago
Kolkata, West Bengal, India Career Comfort Full timeJob Title: Customer Services RepresentativeWe are seeking a highly skilled and motivated Customer Services Representative to join our team at Career Comfort.Key Responsibilities:Provide exceptional customer service via phone, email, and chatResolve customer complaints and issues in a timely and professional mannerWork closely with internal teams to resolve...
-
Customer Service Representative
2 days ago
Kolkata, West Bengal, India Webvio Technologies Private Limited Full timeWe are seeking a Customer Service Representative for our company, Webvio Technologies Private Limited, to work on US Inbound Ticketing Process.This role involves taking inbound calls, booking flight and train tickets for US customers, and resolving their queries.Key responsibilities include:Manage incoming phone callsIdentify and assess customers' needs to...
-
Customer Service Representative
6 days ago
Kolkata, West Bengal, India AmbujaNeotia Group Full timeAmbuja Neotia Group is seeking a Customer Service Representative to provide exceptional guest experiences.Responsibilities include:Handling customer inquiries and requestsProviding information on company services and facilitiesMaintaining a positive and professional demeanorCollaborating with the F & B team to ensure seamless serviceThe ideal candidate will...
-
Customer Service Representative
5 days ago
Kolkata, West Bengal, India Webvio Technologies Private Limited Full timeWe are seeking a highly skilled Customer Service Representative to join our team at Webvio Technologies Private Limited.This role involves handling US Inbound Calls and providing exceptional customer service to our clients.Key responsibilities include:Managing incoming phone calls and resolving customer queries in a timely manner.Identifying and assessing...
-
Customer Service Representative
2 weeks ago
Kolkata, West Bengal, India Thinksurfmedia Full timeJob Opportunity in International Call CenterRajarhat Newtown, KOLKATA, WEST BENGALWe are seeking a highly motivated and results-driven Customer Service Representative to join our team at ThinkSurf Media LLP. As a Sales Agent, you will play a crucial role in driving sales growth and providing exceptional customer service.Key Responsibilities:Respond to...
-
Customer Service Representative
2 weeks ago
Kolkata, West Bengal, India 2coms Full timeWe are seeking a skilled and enthusiastic Customer Service Representative to join our team at 2coms. In this exciting role, you will be responsible for handling customer inquiries and providing top-notch support to our clients.Job SummaryThis is a great opportunity for anyone looking to kick-start their career in customer service. You will be working in a...
-
Customer Service Representative
3 weeks ago
Kolkata, West Bengal, India Genpact Full timeAbout GenpactGenpact is an Equal Opportunity Employer and values diversity and inclusion. We are committed to creating a dynamic work environment that respects integrity, customer focus, and innovation.Job Description:We are seeking a skilled Customer Service Representative to join our team in Kolkata. As a Customer Service Representative, you will be...
-
Customer Service Representative
3 weeks ago
Kolkata, West Bengal, India Genpact Full timeAt Genpact, we are committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.We are seeking a highly skilled and motivated individual to join our team as a Customer Service Representative.About the JobAs a Customer Service Representative, you will be responsible for providing...
-
Customer Service Representative
1 week ago
Kolkata, West Bengal, India Webvio Technologies Private Limited Full timeWe are seeking a highly skilled Customer Service Representative to join our team at Webvio Technologies Private Limited. As a key member of our customer care team, you will be responsible for managing incoming phone calls, identifying and assessing customers' needs to achieve satisfaction, and providing accurate and complete information to resolve customer...
-
Customer Service Representative
3 weeks ago
Kolkata, West Bengal, India Genpact Full timeJob Title: Customer SupportJob Description:We are seeking a highly skilled and motivated individual to join our team as a Customer Support representative. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients.Responsibilities:Provide resolution to customer inquiries in a timely and efficient...
-
Customer Service Representative
2 weeks ago
Kolkata, West Bengal, India Aims Global Consultants Full timeWe are seeking a skilled Customer Service Representative to join our team at Aims Global Consultants. As a crucial member of our healthcare industry support team, you will play a vital role in ensuring the delivery of exceptional customer service to our clients.Key Responsibilities:Provide timely and effective resolution to customer inquiries and...
-
Customer Service Representative
2 weeks ago
Kolkata, West Bengal, India Maxicus Full time**Customer Service Role at Maxicus**We are seeking a skilled Customer Service Representative to join our team at Maxicus. As a key member of our customer support team, you will be responsible for delivering exceptional customer experiences across various channels.Key Responsibilities:Provide accurate and complete information to customers using the right...
-
Customer Service Representative
1 week ago
Kolkata, West Bengal, India Dhal Information System Pvt Ltd Full timeAbout the RoleThis position is for a Customer Service Representative to work with Dhal Information System Pvt Ltd. The role involves providing excellent customer service and support to our clients.Key ResponsibilitiesHandle customer inquiries and resolve issues in a timely and professional manner.Provide support and assistance to customers through various...
-
Customer Service Representative
3 weeks ago
Kolkata, West Bengal, India 2coms Full timeJob SummaryWe are seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Representative. As a key member of our QSR team, you will be responsible for providing exceptional customer service, preparing food items, and maintaining a clean and organized store environment.Key Responsibilities:Take orders from customers...
-
Customer Service Representative
2 weeks ago
Kolkata, West Bengal, India Webvio Technologies Private Limited Full timeWebvio Technologies Private Limited is hiring for a Customer Service Representative position in Rajarhat, Kolkata. The role involves working on the US Inbound Ticketing Process, handling customer queries, and providing accurate information.The ideal candidate should have good communication skills, minimum 2 years of experience in International BPO, and...
-
Customer Service Representative
2 weeks ago
Kolkata, West Bengal, India 2coms Full timeWe are seeking a skilled Customer Service Representative to join our team at 2coms.About the RoleThis is a great opportunity for individuals with excellent communication skills and a passion for delivering exceptional customer experiences.ResponsibilitiesTake calls from global clients and provide positive, professional responses.Work in different time zones...
-
Customer Service Representative
1 week ago
Kolkata, West Bengal, India Maxicus Full time**Customer Support Role at Maxicus**We are looking for a skilled Customer Service Representative to join our team at Maxicus.Key Responsibilities:Manage customer interactions across multiple channelsProvide accurate and complete information to customersMaintain a positive and professional attitude toward customersCollaborate with team members to ensure a...