Branch Operations Associate Manager

4 weeks ago


Kolkata, West Bengal, India DBS Bank Full time

Job Title: Branch Operations Associate Manager

  • Execute all aspects related to branch operations in a timely and effective manner.
  • Ensure effective customer service.
  • Achieve own targets and support the achievement of the branch target through effective upselling and cross-selling to customers.

Key Responsibilities:

  • Contribute to efficient operation of the branch through accurate & timely processing of customer related transactions and account maintenance.
  • Ensure achievement of own targets and support branch target achievement through effective upselling and cross-selling to customers.
  • Support the branch operations officer in book-keeping and maintenance of documents.

Job Expectations:

  • Ensure compliance with all applicable regulations and bank policies for all processes related to banking transactions.
  • Process cash transactions, transfer transactions and clearing of instruments.
  • Receipt & processing of cheques, demand drafts, dividend warrants, pay orders & other instruments, bills for deposits up to authorized limits.
  • Process requests for new account opening, transaction updation etc., either jointly with an officer or independently, upon specific authorisation in this regard.
  • Process customer service requests, Respond to customer service account inquiries such as account balances, transaction details, statements and fees/charges.
  • Address customer queries and grievances within the defined timelines and escalate when required to the appropriate authorities.

Required Qualifications:

  • 2-4 years Banking Experience.

Preferred Education:

  • Graduate preferably Banking/Commerce.

Core Competencies:

  • Excellent interpersonal and communication skills.
  • Ability to build strong relationships with clients.
  • Responsible.
  • Ability to meet deadlines.
  • Knowledge about internal/external regulations.

Technical Competencies:

  • Good Computer Knowledge.

Work Relationship:

  • Team player.
  • Self-motivated and takes initiative.

DBS India - Culture & Behaviors:

  • Performance through Value Based Propositions.
  • Ensure customer focus by delighting customers & reduce complaints.
  • Build pride and passion to protect, maintain and enhance DBS' image and reputation.
  • Enhance knowledge base, build skill sets & develop competencies.
  • Execute at speed while maintaining error free operations.
  • Maintain the highest standards of honesty and integrity.


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