Current jobs related to Technical Support Specialist - Chennai, Tamil Nadu - beBeeTechnical

  • IT Technical Support Specialist

    2 days ago

    Chennai, Tamil Nadu, India beBeeTechnical Full time

    Job Summary:\We are seeking a skilled and experienced IT specialist to join our team. The successful candidate will be responsible for providing technical support to end-users, troubleshooting hardware and software issues, and performing other related tasks.\

  • Technical Support Specialist

    3 days ago

    Chennai, Tamil Nadu, India beBeeTechnical Full time ₹ 56,70,000 - ₹ 64,50,000

    Job Title:Technical Support SpecialistKey Responsibilities:Handle customer inquiries via phone, email, and chat with impeccable communication skills.Identify issues, create Service Requests or Incidents, and resolve them promptly to maintain high customer satisfaction.Flag priority incidents immediately to ensure timely resolution and keep incident records...

  • Multilingual Technical Support Expert

    3 hours ago

    Chennai, Tamil Nadu, India beBeeCommunicator Full time

    Job Summary:We are seeking a skilled Technical Support Specialist to join our team in a BPO (Business Process Outsourcing) environment. The successful candidate will be responsible for providing exceptional technical support services to clients.Technical Support ExperiencePreferred Qualifications:Written communication skillsCritical thinking and...

  • Welding Technical Support Specialist

    2 weeks ago

    Chennai, Tamil Nadu, India beBeeTechnical Full time ₹ 15,00,000 - ₹ 25,00,000

    Welding Expert and Technical Support SpecialistKey to success in this role is bridging the gap between technical expertise and sales. This involves supporting the sales team by providing welding-related technical knowledge and support to potential clients.Responsibilities:Application Support: Provide technical expertise on welding applications to support the...

  • Technical Specialist

    3 weeks ago

    Chennai, Tamil Nadu, India Diensten Tech Limited Full time

    Job DescriptionJoin Our Team as a Technical Specialist at Diensten Tech LimitedStep into an exciting role with Diensten Tech Limited, a trusted leader in IT Services & Consulting with over 3.4K glowing reviews. We are seeking a talented Technical Specialist to drive innovation and provide cutting-edge solutions at our Chennai location.Location:...

  • Advanced Technical Support Professional

    5 days ago

    Chennai, Tamil Nadu, India beBeeTechnical Full time

    Job DescriptionWe are seeking a skilled and experienced Technical Support Specialist to join our team. The ideal candidate will have a strong background in technical support, with a focus on troubleshooting and resolving complex technical issues.The successful candidate will be responsible for providing expert technical support to customers across various...

  • Senior Technical Support Specialist

    2 hours ago

    Chennai, Tamil Nadu, India beBeeSoftware Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

    Job Summary">We are seeking an experienced technical support specialist to deliver high-level customer service and ensure products meet customer expectations.">The ideal candidate should have strong analytical skills, be capable of diagnosing code issues, and suggest effective alternatives.">Key Responsibilities:">Provide efficient customer service by...

  • Technical Support Professional

    2 days ago

    Chennai, Tamil Nadu, India beBeeSupport Full time ₹ 8,00,000 - ₹ 15,00,000

    Job Description:\We are seeking a skilled and experienced IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support to clients, resolving issues related to software, hardware, and network infrastructure. You will work closely with the on-site team to resolve complex problems and ensure timely...

  • Support Specialist

    1 day ago

    Chennai, Tamil Nadu, India beBeeApplication Full time ₹ 15,00,000 - ₹ 25,00,000

    Support SpecialistWe are looking for a Support Specialist to join our team. As a key member of our technical support group, you will be responsible for providing timely and effective support to our customers.Job Description:Provide 24/7 support services to identify, diagnose, and resolve application issues reported by clients/users.Collaborate with...

  • Technical Support Specialist

    2 weeks ago

    Chennai, Tamil Nadu, India NielsenIQ Full time

    The Spaceman Support Personnel is responsible for providing technical support and maintenance for Spaceman applications and associated infrastructure. This includes database administration, Windows system management, application troubleshooting, and client support across various platforms including Citrix and Microsoft Office 365. The role demands hands-on...

Technical Support Specialist

2 weeks ago

Chennai, Tamil Nadu, India beBeeTechnical Full time ₹ 90,00,000 - ₹ 1,20,00,000
Technical Support Specialist

The role of a Technical Support Specialist involves delivering expert technical assistance to clients via remote conference room and audio-visual support. This position requires managing and maintaining video conferencing, audio/visual, and webcasting technologies to ensure seamless operations for global meetings, events, and webcasts.

  • Administrative Services:
  • Assist in scheduling, modifying, and cancelling white glove conferences and webcasts.
  • Manage the associated service Outlook mailbox.
  • Create and analyze performance and usage metrics.
  • Open, update, and resolve service tickets related to AV and webcasting technologies.
  • Monitor and update support queues for current and upcoming AV technologies and webcast incidents.
  • Evaluate complex issues and escalate them to third-level support or manufacturer/vendor support teams.
  • Participate in meetings regarding current and future AV and webcasting systems.
  • Maintain and update training and troubleshooting documentation.
  • Video Call and Webcast Support:
  • Ensure video endpoints are online and operational.
  • Manage incident response during active calls and webcasts.
  • Prepare and support webcast events, including creating event webpages and conducting dry runs.
  • Monitor live webcast events and troubleshoot issues as needed.
  • Report viewer metrics during and after events.
  • Trim, encode, and distribute recorded on-demand copies of webcast sessions.
  • Coordinate technology scheduling to ensure successful meetings.
  • Webcast Video On Demand Services:
  • Create and manage streaming VOD directories for users.
  • Manage user groups and multimedia storage on the network.
  • Troubleshoot issues related to uploaded VOD content.
  • Assist users with training on new and existing video technologies.
  • Provide streaming metrics and analytics for hosted videos.
  • Commissioning Services:
  • Configure Cisco Video Conferencing Codecs and streaming encoders.
  • Test endpoints and network devices.
  • Review, verify, and backup configuration files to facilitate disaster recovery.
  • Support the commissioning and decommissioning of conference rooms and AV devices.
  • Application Support:
  • Provide Level 1 and Level 2 support for applications including MS Teams, Miro, and other agreed-upon platforms.
  • Collaborate with Product Engineers to resolve application issues.
  • Evaluate critical issues and escalate them to Level 3 engineering.
  • Assist users with application usage and remote training.
  • Manage support tickets within the ticketing system.
Qualifications and Skills
  • Proven experience in AV support, video conferencing, and webcast management.
  • Familiarity with Cisco Video Codecs and related AV/IT infrastructure.
  • Strong troubleshooting and customer service skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Excellent communication skills, both written and verbal.
  • Experience with ticketing systems and documentation management.
Preferred Qualifications
  • Knowledge of webcast and streaming platforms.
  • Experience with AV commissioning and room setup.
  • Ability to train end-users on AV technologies.

Technical Support Specialist

Our team is seeking a skilled Technical Support Specialist to deliver exceptional technical assistance to our clients. As a Technical Support Specialist, you will be responsible for managing and maintaining video conferencing, audio/visual, and webcasting technologies to ensure seamless operations for global meetings, events, and webcasts.

Responsibilities

  • Deliver expert technical assistance to clients via remote conference room and audio-visual support.
  • Manage and maintain video conferencing, audio/visual, and webcasting technologies.
  • Assist in scheduling, modifying, and cancelling white glove conferences and webcasts.
  • Manage the associated service Outlook mailbox.
  • Create and analyze performance and usage metrics.
  • Open, update, and resolve service tickets related to AV and webcasting technologies.
  • Monitor and update support queues for current and upcoming AV technologies and webcast incidents.
  • Evaluate complex issues and escalate them to third-level support or manufacturer/vendor support teams.

What We Offer

As a Technical Support Specialist, you will have the opportunity to work with a talented team of professionals who share your passion for delivering exceptional technical assistance. We offer a dynamic and supportive work environment that fosters growth and development.