Technical Support Specialist

The Spaceman Support Personnel is responsible for providing technical support and maintenance for Spaceman applications and associated infrastructure. This includes database administration, Windows system management, application troubleshooting, and client support across various platforms including Citrix and Microsoft Office 365. The role demands hands-on experience with SQL Server, Oracle, IIS, and Windows environments, ensuring smooth operation and optimal performance of Spaceman solutions.

Key Responsibilities

Database Administration

- Manage SQL Server and Oracle databases: creation, restoration, and performance optimization.
- Execute and troubleshoot SQL and Oracle queries, connection issues, and transaction problems.

Windows System Management

- Install and configure Windows 10, 11, and Server 2022.
- Manage Windows Services and understand their interaction with user profiles.
- Monitor and troubleshoot system resources including memory, GDI objects, and print spooler.

Application Installation & Troubleshooting

- Handle MSI package installations and resolve related issues.
- Install, configure, and troubleshoot IIS, especially for Spaceman Automation Server and Planogram Viewer Server.

Citrix Environment Support

- Provide support for Spaceman applications within Citrix environments.
- Assist clients with Citrix-related configuration and access issues.

Microsoft Office 365 Support

- Support Excel Desktop usage, including Macros.
- Troubleshoot issues related to Access Database Engine 64-bit and associated components.

Client Communication

- Deliver professional and effective client support.
- Communicate technical solutions clearly in both written and verbal English.

Qualifications & Competencies

- Bachelor's degree in Computer Science, Information Technology, or related field (preferred).
- Strong analytical and troubleshooting skills.
- Excellent communication and interpersonal abilities.
- Ability to work independently and collaboratively in a client-facing role.

Experience Level

- 3 to 5 years of relevant experience in technical support, database administration, and Windows system management.

Our Benefits

- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion

NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View.

NIQ, is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population. For more information, visit NIQ.com.

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