Technical Support Specialist for Global Voice and Chat Process
3 weeks ago
About the Role:
We are seeking an experienced Technical Support Specialist to join our team at Movate. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients via voice and chat channels.
Key Responsibilities:
- Provide technical support to clients via phone and live chat
- Troubleshoot internet connectivity issues related to computers, applications, and networking devices
- Work collaboratively with other teams to resolve complex technical issues
- Stay up-to-date with industry developments and best practices in technical support
- Participate in shift rotations, including night shifts and weekends as required
Requirements:
- Minimum 1 year of experience in technical voice or live chat background
- Excellent communication and customer handling skills
- Strong problem-solving and analytical skills
- Ability to work effectively in a fast-paced environment
- Willingness to learn and adapt to new technologies and processes
What We Offer:
- Competitive salary: ₹₹4.5 lakhs - ₹6 lakhs per annum (approximately $60,000-$80,000 USD)
- Opportunity to work with a global company and interact with diverse clients
- Collaborative and dynamic work environment
- Ongoing training and development opportunities to enhance your skills and knowledge
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