
Customer Relationship Professional
1 day ago
Job Summary:
A Customer Relationship Manager will play a pivotal role in fostering strong relationships with existing customers, driving sales growth, and providing exceptional customer service. This individual will be responsible for managing a customer database, identifying cross-sell & up-sell opportunities, and delivering tailored solutions to meet customer needs.
Key Responsibilities:
- Evaluate customer requirements and develop targeted strategies
- Build and maintain long-term relationships with customers
- Serve as the primary point of contact for customer queries and concerns
- Identify and capitalize on revenue-generating opportunities
Performance Metrics:
- Adherence to time-sensitive updates in CRM systems
- Sales performance against monthly targets
- Customer satisfaction and complaint resolution rates
Requirements:
- Minimum 1.5-2 years of sales experience in insurance or related field
- At least 6 months exposure to life insurance
- Age range: 25-30 years
Desired Skills:
- Process-driven approach with results-oriented mindset
- Customer-centric approach and relationship building expertise
- Basic computer literacy
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