Technical Customer Success Advocate

1 week ago

Bharatpur, Rajasthan, India beBeeSupport Full time

Are you a skilled live chat and email support specialist looking for a new challenge? We have an exciting opportunity for a Technical Support Specialist to join our team.

This role involves providing top-notch support to our global user base, assisting traders in navigating our platform, troubleshooting issues, and understanding key features in real-time. As a Technical Support Specialist, you will be the primary point of contact for our users, responding to customer queries primarily via live chat and email.

The ideal candidate will have strong experience in live chat and email support roles, with excellent written English and professional communication skills. You should be able to manage multiple chat threads simultaneously with high accuracy and have a proven ability to troubleshoot product issues using internal tools, help resources, and platform knowledge.

We are looking for a self-starter who can learn product knowledge and workflows independently and has prior experience supporting a SaaS product or FinTech platform. Familiarity with or interest in stock markets/trading is a strong plus.

Responsibilities:

  • Provide exceptional live chat and email support to our global user base
  • Guide users through platform features, onboarding, and usage best practices
  • Maintain a knowledge base and ensure help content is up to date
  • Independently troubleshoot product issues using internal tools, help resources, and platform knowledge
  • Track recurring issues and contribute to support process improvements
  • Ensure fast, clear, and empathetic communication with a global audience

Requirements:

  • Graduate with 2+ years of experience in live chat and email support roles (must-have)
  • Self-starter who can learn product knowledge and workflows independently (must-have)
  • Proven ability to manage multiple chat threads simultaneously with high accuracy
  • Excellent written English and strong professional communication skills
  • Prior experience supporting a SaaS product or FinTech platform is highly preferred

Why Join Us?

  • Be the real-time support lead for thousands of global traders
  • Collaborate with a focused, friendly, and fast-moving team
  • Learn the ins and outs of FinTech, trading analytics, and customer ops

What's Next?

  • Once we receive your application, we will review it and send you a test questionnaire
  • If you pass the test questionnaire, there will be 1 or max. 2 follow-up interviews post which you will be provided with the offer

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