Senior Customer Advocate

5 days ago


Bharatpur, Rajasthan, India beBeeCustomer Full time ₹ 6,00,000 - ₹ 8,00,000
Customer Service Representative

We are seeking an experienced and proactive Customer Service Representative to join our team.

As a key member of our customer-facing team, you will be responsible for handling customer inquiries via phone, email, and social media with empathy and efficiency. Your primary objective will be to ensure a smooth and positive customer experience by resolving issues promptly and maintaining accurate customer records.

Key Responsibilities:

  • Handle customer inquiries in a timely and professional manner
  • Resolve issues promptly while maintaining a positive attitude
  • Maintain accurate customer records using Excel and internal tools
  • Ensure timely follow-ups and status updates to customers
  • Coordinate with internal departments for quick resolutions

Qualifications:

  • Bachelor's degree in any discipline
  • 2-3 years of relevant experience in customer service or support roles
  • Fluent in English (spoken and written)
  • Excellent communication and interpersonal skills
  • Proficiency in MS Excel (data entry, filters, reports)
  • Strong follow-up and time management abilities

Requirements:

  • Ability to stay calm under pressure and handle multiple tasks
  • Prior experience in e-commerce, retail, or apparel is a plus


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