
Customer Service Advocate
2 days ago
We are seeking a highly skilled Support Professional to join our team.
Role OverviewThis role is responsible for providing exceptional support via email, chat, and phone, resolving technical issues across web and mobile applications.
- Collaborate with cross-functional teams to resolve issues and improve product functionality.
- Develop clear, user-friendly help documentation and FAQs.
- Identify recurring issues and trends, informing process improvements and product enhancements.
We seek an experienced professional with:
- 5–6 years of experience in customer support or technical support.
- Experience supporting SaaS platforms, preferably in education sectors.
- Strong troubleshooting skills and the ability to explain complex issues simply.
- Familiarity with tools like Zendesk, Intercom, Jira, Confluence, or similar.
- Excellent written and verbal communication skills.
- Empathy, patience, and a customer-first mindset.
Bonus: Experience supporting educators or school districts can be beneficial.
About This Role
This position is ideal for someone who enjoys helping others and is passionate about delivering excellent customer service.
Key Responsibilities
- Provide timely and effective support to customers via various channels.
- Collaborate with internal teams to resolve customer issues and improve product functionality.
- Develop and maintain accurate and helpful documentation for customers.
- Continuously identify areas for improvement and suggest solutions.
What We're Looking For
We're looking for a dedicated and detail-oriented individual who can provide top-notch support to our customers. If you have a passion for customer service and enjoy working in a fast-paced environment, we'd love to hear from you.
What You'll Need
- A strong background in customer support or technical support.
- Experience working with SaaS platforms, preferably in education sectors.
- Excellent communication and problem-solving skills.
- Familiarity with industry-standard tools and software.
- A customer-first mindset and a passion for delivering exceptional service.
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