
Senior Customer Account Manager
2 days ago
Job Summary:
We are looking for a seasoned professional to assume responsibility for major customer accounts and drive overall satisfaction.
Responsibilities:
- Serve as the primary point of contact for technical queries or escalations.
- Collaborate with customers to develop and implement success strategies, providing guidance to ensure objectives are met.
- Work closely with account management teams to secure contract renewals and identify opportunities for expanded usage.
- Lead pilot projects for upselling and participate in presentations showcasing results.
Requirements:
- Minimum 5 years of experience in customer success/project management roles.
- Technical expertise in the cybersecurity field, combined with strong analytical and project management skills.
- A proactive approach to problem-solving, with the ability to make independent decisions.
- Excellent communication and interpersonal skills.
- The capacity to multitask and thrive in a fast-paced environment.
About This Role:
This position offers a unique opportunity to work with a dynamic organization and contribute to its continued growth and success.
What We Offer:
A competitive compensation package, comprehensive benefits, and opportunities for professional development.
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