Senior Customer Account Manager

2 days ago


Bharatpur, Rajasthan, India beBeeCustomerSuccess Full time ₹ 60,00,000 - ₹ 1,20,00,000

Job Summary:

We are looking for a seasoned professional to assume responsibility for major customer accounts and drive overall satisfaction.

Responsibilities:

  • Serve as the primary point of contact for technical queries or escalations.
  • Collaborate with customers to develop and implement success strategies, providing guidance to ensure objectives are met.
  • Work closely with account management teams to secure contract renewals and identify opportunities for expanded usage.
  • Lead pilot projects for upselling and participate in presentations showcasing results.

Requirements:

  • Minimum 5 years of experience in customer success/project management roles.
  • Technical expertise in the cybersecurity field, combined with strong analytical and project management skills.
  • A proactive approach to problem-solving, with the ability to make independent decisions.
  • Excellent communication and interpersonal skills.
  • The capacity to multitask and thrive in a fast-paced environment.

About This Role:

This position offers a unique opportunity to work with a dynamic organization and contribute to its continued growth and success.

What We Offer:

A competitive compensation package, comprehensive benefits, and opportunities for professional development.


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