Help Desk Specialist

7 days ago

Vellore, Tamil Nadu, India beBeeSupport Full time ₹ 21,60,000 - ₹ 25,44,000
Desktop Support Engineer Role

At a leading IT organization, we seek an experienced Desktop Support Engineer to provide top-notch technical assistance.

Key Responsibilities:
  • Offer primary technical support for desktops, laptops, and peripherals.
  • Troubleshoot and resolve issues related to Microsoft Outlook, including email configuration, sync problems, PST management, etc.
  • Install, configure, and maintain Windows OS and fundamental software applications.
  • Utilize ticketing tools to log, track, and close IT support tickets as per SLA.
  • Perform system upgrades, patches, and hardware/software installations.
  • Coordinate with other IT teams for escalations or network-related issues.
  • Maintain asset records and ensure proper documentation of support tasks.
  • Provide remote or onsite support to end-users across departments.
Required Skills and Qualifications:
  • Strong hands-on experience with Outlook troubleshooting.
  • Proficiency in Windows OS configuration & installation.
  • Working knowledge of ticketing tools like ServiceNow, Remedy, or similar.
  • Basic understanding of hardware and network troubleshooting.
  • Good communication and interpersonal skills.
  • Ability to handle and prioritize multiple tasks.
Eligibility Criteria:
  • Graduation in any stream (B.A., B.Sc., B.Com., B.Tech, etc.).
  • Minimum 1.5 years of relevant desktop support experience.
  • Immediate or short notice joiners preferred.

As a Desktop Support Engineer, you will be responsible for delivering high-quality technical support to our employees. If you have a strong passion for troubleshooting and a keen eye for detail, this role may be the perfect fit for you.

This is an exciting opportunity to contribute to the success of our organization. We offer a collaborative work environment, opportunities for growth and development, and a competitive salary package.

If you are a motivated and organized individual who thrives in fast-paced environments, we encourage you to apply for this position.

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