Technical Support Specialist

2 days ago

Vellore, Tamil Nadu, India beBeeTechnical Full time US$ 40,000 - US$ 60,000

**Job Title:** Help Desk Technician

**About the Role:

We are seeking a skilled and customer-focused Help Desk Technician to join our team. As the first point of contact for IT support requests, you will be responsible for handling incoming incidents and service requests via phone, email, or ticketing tools.

**Key Responsibilities:

  • Serve as the initial point of contact for all IT-related user issues and requests.
  • Record, categorize, and prioritize incidents in the ITSM/ticketing system.
  • Provide basic Level 1 troubleshooting for hardware, software, printers, email, network connectivity, and end-user applications.
  • Reset passwords, unlock accounts, and assist with access-related issues.
  • Escalate unresolved issues to L2/L3 teams with detailed logs and user inputs.

**Requirements:

  • 1–3 years of experience in IT Service Desk or desktop support roles.
  • Basic knowledge of Windows OS, MS Office Suite, and Active Directory.
  • Familiarity with IT ticketing tools and remote support tools (e.g., AnyDesk, TeamViewer).
  • Good understanding of ITIL processes and incident lifecycle.

**Preferred Qualifications:

  • Diploma or Bachelor's Degree in IT, Computer Science, or related field.
  • ITIL Foundation certification is a plus.
  • A+ / MCSA / HDI certification is advantageous.

**What We Offer:

Our team is dedicated to delivering exceptional customer service and we are looking for individuals who share our passion for excellence. If you have a strong desire to learn and grow with a dynamic organization, we encourage you to apply.

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