Help Desk Professional

2 weeks ago

Vellore, Tamil Nadu, India beBeeCustomerSupport Full time ₹ 8,00,000 - ₹ 15,00,000

Customer Support Specialist Role

We are looking for an exceptional Customer Support Specialist to provide high-quality assistance to our customers.

Job Description:
  • Key Responsibilities:
  • Offer outstanding customer service via various support channels, including phone, email, and online platforms.
  • Troubleshoot technical issues efficiently, utilizing strong analytical and problem-solving skills.
  • Collaborate with cross-functional teams to resolve complex customer complaints and concerns.
  • Develop a deep understanding of commerce platform concepts, including Order to Cash operations and general billing systems processes.
  • Stay up-to-date with the latest Azure Platform and architecture developments to provide expert support.
  • Maintain accurate records of customer interactions, using data to inform future support strategies.

Requirements:

  • Essential Skills:
  • Excellent communication and interpersonal skills, with the ability to empathize with customers.
  • Strong technical aptitude, with experience in troubleshooting and resolving complex issues.
  • Effective collaboration and teamwork skills, with the ability to work across functions.
  • Proficiency in Microsoft Azure and related technologies.
  • Strong analytical and problem-solving skills, with the ability to think critically.
  • Excellent time management and organizational skills, with the ability to prioritize tasks effectively.

Benefits:

  • Why Join Us:
  • Contribute to a dynamic and supportive team environment.
  • Enjoy opportunities for professional growth and development.
  • Take advantage of comprehensive benefits packages and perks.

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