Front Desk Service Manager

1 day ago


Vellore, Tamil Nadu, India beBeeExecutive Full time ₹ 40,00,000 - ₹ 65,00,000
Job Opportunity: Front Desk Executive

The primary role of a Front Desk Executive involves managing the first point of contact for students, visiting faculty, and guests. This position requires handling front desk operations, guest relations, student accommodation, and hostel-related concerns while ensuring the smooth functioning of the building.

Responsibilities:

  • Front Desk & Guest Relations
  • Serve as the initial point of contact for students, parents, visiting faculty, and external guests.
  • Manage inquiries, provide accurate information, and guide visitors appropriately.
  • Ensure professional and courteous handling of phone calls, emails, and in-person queries.
  • Maintain visitor records, appointment schedules, and check-in/check-out logs.
  • Student Communication & Support
  • Act as a liaison between students and administration for hostel-related queries.
  • Address and resolve student complaints related to facilities and services.
  • Coordinate with student welfare/administration teams for resolution of issues.
  • Visiting Faculty & Guest Accommodation
  • Manage bookings, check-in, and check-out process for visiting faculty and institute guests.
  • Ensure rooms in Building B are well-prepared, clean, and meet hospitality standards.
  • Address any accommodation-related issues promptly and effectively.
  • Property & Facility Management (Building B – Hostel & Guest Accommodation)
  • Monitor upkeep, cleanliness, and functionality of hostel and guesthouse facilities.
  • Coordinate with housekeeping, maintenance, and security teams for smooth operations.
  • Report property-related issues (plumbing, electrical, housekeeping, etc.) and ensure timely resolution.
  • Maintain records of complaints, repairs, and service requests for Building B.
  • Administrative Support
  • Manage documentation related to hostel occupancy, guest bookings, and complaint registers.
  • Assist in preparing periodic reports on student/guest satisfaction and property maintenance.
  • Support institute events by coordinating guest arrivals and accommodation.
  • Ensure compliance with institute policies and safety standards.

Qualifications and Requirements:

  • Bachelor’s degree in Hospitality, Administration, or related field.
  • 2–4 years of experience in front desk, guest relations, or facility management (preferably in an educational institute or hospitality sector).
  • Experience in handling student accommodation/hostel management will be an added advantage.


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